Openings at Gap Recruitment Services Limited

Job Purpose:

We are seeking a highly motivated and results-driven Sales Supervisor to join our dynamic team in an alcoholic beverage company. The Sales Supervisor will be responsible for managing a team of foot soldiers, devising effective strategies to acquire new customers, and driving the distribution and sales of our products within the designated areas. The ideal candidate will play a pivotal role in expanding the market presence, achieving sales targets, and contributing to the overall growth of the company.

Roles & Responsibilities

• Supervise and guide a team of foot soldiers responsible for on-ground sales activities.
• Plan efficient routes for the foot soldier team to optimize time and resources.
• Set clear sales targets and objectives for the foot soldier team.
• Analyze market trends, customer preferences, and competitor activities to develop targeted sales strategies.
• Identify opportunities for product placement, promotions, and visibility enhancement within the assigned areas.
• Identify potential customers and establish strong relationships to drive customer loyalty and repeat business.
• Develop and implement strategies to attract new customers and expand the customer base.
• Monitor team performance against targets and take corrective actions as needed to ensure goals are met.
• Ensure adequate product availability and distribution to meet customer demand.
• Coordinate with logistics and warehouse teams to optimize inventory levels.
• Generate regular sales reports and provide insights into sales performance, market trends, and customer behavior.
• Use data-driven insights to refine strategies and enhance decision-making.
• Calculate and manage commission payouts for the foot soldier team based on sales performance.
• Develop and implement incentive programs to motivate and reward top performers.
• Utilize the provided company vehicle for sales-related activities and ensure its proper maintenance.
• Provide training, coaching, and regular performance evaluations to ensure the team's effectiveness.

Required Skills & Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in sales management, preferably within the alcoholic/beverage industry.
• Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
• Exceptional communication, negotiation, and interpersonal abilities.
• Analytical mindset with the capability to interpret sales data and market trends.
• In-depth knowledge of local regulations and restrictions governing the sale of alcoholic products.
• Proficiency in using sales and customer relationship management (CRM) software.
• Valid driver's license and the ability to operate a delivery van.

Remuneration:

• Commission structure based on sales performance
• Medical coverage benefits
• Company-provided vehicle for business use

Monday 14th August 2023.

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Job Purpose:

The Online Store Assistant Manager is responsible for supporting the overall operations and management of the company's online store. This role will involve coordinating with various teams to ensure the seamless functioning of the e-commerce platform, optimizing customer experience, and driving online sales. The Online Store Assistant Manager will play a crucial role in enhancing the online store's performance, implementing marketing strategies, and analyzing data to identify opportunities for growth and improvement.

Key Responsibilities:

• E-commerce Operations: Oversee the day-to-day operations of the online store, ensuring product listings are accurate, prices are up-to-date, and inventory levels are managed effectively.
• Customer Experience: Work to enhance the online shopping experience by optimizing website navigation, streamlining the checkout process, and resolving customer inquiries and issues promptly.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute online marketing campaigns, promotions, and sales initiatives to drive website traffic and increase conversion rates.
• Product Management: Coordinate with the product management team to ensure new product launches are successful and existing product pages are regularly updated with relevant information, images, and customer reviews.
• Work closely with the Webstore team to handle customer orders on a daily basis, and follow up on potential leads using our CRM system, Smart Sales, via email or telephone.
• Verify incoming payments, ensure all paperwork is in order, and forward them to the respective store dispatch managers.
• Contact transporters to obtain custom delivery quotes or to monitor ongoing deliveries to the customers' premises or delivery destination.
• Provide professional and positive phone support, engaging customers about the products and persuading them to make online purchases.
• Process sales using the company's Smart Sales CRM, SAP system, and send invoices to customers while advising them on delivery dates and times.
• Train and coach, the sales team to improve their phone skills and increase their ability to convert customers into online buyers.

Required Qualifications and Competencies:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in e-commerce or online retail management, preferably in an assistant managerial role.
• Familiarity with popular e-commerce platforms and content management systems.
• Minimum of 2 years of experience in sales environment is required preferably handling E-commerce platforms.
• Working knowledge of a sales POS system would be advantageous, but not essential.
• Familiarity with common computer applications and Microsoft programs, along with basic computer troubleshooting and installation skills.
• Proficiency in using Microsoft Outlook, Word, and Excel is essential.
• Ability to effectively sell products over the telephone and convince customers to make a purchase.

Monday 11th August 2023.