Careers at Old Mutual Kenya

Job Description

To manage the Branch performance and be accountable for the profit and loss account by ensuring that the set targets in revenue, loss ratio, and expenses ratio are achieved within the set period and in full compliance with the company’s policies and procedures.

KEY TASKS AND RESPONSIBILITIES

Strategy, Branch Profitability & Performance

• Drive Growth & Profitability: Develop and execute sales strategies to drive new and renewal business for General Insurance (GI) and Medical. Ensure profitability by managing loss ratios, expense ratios, and operational efficiency.
• Strategic Planning: Formulate and execute long-term and short-term strategic plans for the branch in alignment with the company’s strategic objectives.
• Revenue Management: Chair weekly revenue and renewal meetings, setting clear goals for the branch and reviewing performance regularly to ensure targets are met.
• Credit Management: Implement and enforce the company’s credit policy by managing premium collections and prudent branch debtors management.

Sales Force & Client Management

• Recruitment & Training: Select, interview, recruit, and train Unit Managers, Business Development Officers, and Direct Sales Force (tied agents) to build a high-performing sales team.
• Sales Target Setting & Monitoring: Set annual sales targets for Unit Managers, Direct Sales Force, and track performance monthly. Share progress reports with the Head of Retail and Branch Business.
• Client Relationship Management: Oversee the management of direct clients and intermediaries, ensuring their needs are met and fostering long-term relationships.
• Motivation & Retention: Develop and implement rewards programs to motivate the Direct Sales Force, ensuring high productivity and retention of top performers.
• Develop and execute a robust customer and agents’ engagement plan: through daily visitation plans, customer solution presentations, hosting agents’ trainings, and appreciation meetings among others.

Compliance, Control & Risk Management

• Risk & Control Management: Ensure strict adherence to risk control and self-assessment checklists. Implement compliance measures across the branch, especially in underwriting, credit management, and distribution.
• Intermediary Compliance: Ensure all intermediaries meet regulatory and internal compliance requirements before onboarding.

Customer Experience & Service

• Customer Service Oversight: Supervise and guide the Branch Customer Service Officer, setting objectives to achieve excellent customer experience and satisfaction.
• Timely Quotation Delivery: Ensure quotations are delivered within the agreed turnaround times (TATs) to meet customer expectations.

Marketing, Promotion & Business Development

• Product Marketing: Actively contribute to the execution of the company’s marketing and communication plans, including promoting insurance products within the branch’s region.
• Regional Activities & Sustainability: Identify and recommend regional sustainability initiatives and CSR activities that align with the company’s vision.
• New Business Development: Actively seek out new business opportunities within the branch’s region to expand the portfolio.
• Supporting the Old Mutual Group Integrated Financial Services strategy: by collaborating with other Lines of Business within the group (Life, Investment, and Banking) to drive customer and revenue growth through actively seeking of cross-selling opportunities.

Branch Operations & Administration

• Asset & Facility Management: Oversee all administrative functions of the branch and ensure proper maintenance and security of company assets.
• Operational Efficiency: Ensure smooth operations by optimizing workflows, resource allocation, and staff performance within the branch.
• Weekly Operations Meeting: Chair and lead weekly branch meetings to review branch performance and address operational challenges.

Claims Liaison & Complaints Resolution

• Claims Management: Act as a liaison between customers and the claims department, ensuring smooth claims processing and timely resolution of issues.

SKILLS AND COMPETENCIES

• Customer focused
• PR and interpersonal relations
• Office administration skills
• Advanced Computer skills
• Good communication skills

KNOWLEDGE & EXPERIENCE

• At least 6 years of experience in a busy sales environment within the insurance sector
• Proven track record of driving exceptional performance in insurance sales management, consistently surpassing revenue targets and optimizing team productivity.
• Sales and Marketing acumen

QUALIFICATIONS

• Business Related Degree
• ACII or Insurance Qualifications

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Job Description

Reporting to the Chief Risk Officer, the purpose of OM Group Compliance is to establish and maintain mechanisms and systems of internal control to assist the OM Board of Directors and Managing Executives in meeting legal, regulatory and supervisory obligations and to promote and sustain a sound compliance culture. This includes ensuring legal and regulatory compliance implications are integrated into material strategic, financial and operational decisions. It is the responsibility of the OM Group Compliance Manager to assign clear ownership for the oversight of different categories of regulatory compliance risks facing the OM Group.

Specific OM Group Compliance and subsidiary Compliance Function responsibilities are to:

• Establish and maintain an effective regulatory compliance framework that includes a regulatory compliance strategy and appetite.
• Ensure an effective regulatory compliance management system is in place for identifying, assessing, monitoring, managing and reporting on material compliance-related risks to the business.
• Ensure the regulatory compliance management system addresses compliance-related risks on an enterprise-wide and individual operating entity basis and is embedded across the OM Group, particularly in all the regulated subsidiaries and the material operations.
• Implement and maintain compliance risk indicators and performance measures for monitoring the levels of compliance risk being incurred by the business in relation to the defined appetite limits.
• Implement and maintain adequate compliance governance structures including written policies, procedures, processes, systems and methodologies.  
• Oversee compliance control adequacy and effectiveness, mitigating management actions and exposure versus appetite limits and identify operating model deficiencies and capability gaps.
• Meet regulatory obligations applicable to the function and be aware of key issues and concerns raised by regulators, while coordinating regulatory interaction where necessary. Oversee the timely submission of all regulatory applications and returns by the business.
• Advise the relevant Board and Managing Executives on compliance culture, the monitoring and measuring thereof and contribute to the development and maintenance of the desired culture, including embedding principles of 1st Line risk ownership and 2nd Line independence.
• Advise and challenge the relevant Board and Managing Executives from a compliance perspective on strategic decision making and business planning objectives to ensure they fully understand the implications of decisions being taken and possible mitigating actions to limit compliance exposures.
• Develop and implement an annual functional operational plan and advise the business on the design and implementation of compliance controls and related mitigation processes, projects and change programmes. The provision of such advice may not compromise the principles of 1st Line compliance ownership and 2nd Line independence.
• Ensure employees undergo training on regulatory compliance obligations and the OM Code of Ethics and have access to confidential mechanisms to report compliance and ethical breaches. 
• Report to the relevant Board and Managing Executives on: 
  • The compliance risks to the business and on material compliance issues, including the outcome of regulatory visits, control breaks, breaches and mitigating management actions.
  • The extent to which the business is ready to comply with new or emerging laws and regulations.
  • The level of progress with the delivery of the annual functional operational plan and the adequacy of resources for the Compliance Function.