Careers at SunCulture Kenya Ltd

About the Role 

The Senior Field Credit Collection Officer will be responsible to oversee and manage our field credit collection team. The ideal candidate will be responsible for supervising the day-to-day activities of the field collection agents, ensuring the timely collection of outstanding payments, and implementing strategies to minimize delinquency rates. The Field Credit Collection Supervisor will play a crucial role in optimizing collection processes, driving performance improvements, and fostering a culture of excellence within the team.

Key Responsibilities

• Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives.
• Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement.
• Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow.
• Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions.
• Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities.
• Collaborate with the Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks.
• Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance.
• Investigate and resolve escalated customer complaints or disputes in a timely and professional manner.
• Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in credit collection, with at least 2 years in a supervisory or leadership role.
• Proven track record of meeting or exceeding collection targets and KPIs in a similar industry or environment.
• Strong leadership and people management skills, with the ability to inspire, coach, and motivate a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in using mobile devices, computer software, and data analysis tools.
• Knowledge of local regulations and compliance standards governing credit collection practices in Kenya.
• Valid driver's license and willingness to travel extensively within assigned territories.
• Fluency in English and Swahili languages required.

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Key Responsibilities

• Identify new Kenya partnership opportunities through research and analysis, onboard new partners and manage the relationship 
• Partnerships prioritization to ensure partnerships that drive up sales are given full attention, information is communicated on time and to the right people in order to achieve efficiency.
• Responsible for all BD partnership projects to ensure projects are delivered on-time, within the scope and achieve the defined targets
• Perform risk management in order to identify the risks and challenges for each project, and escalate to management risks that are a threat to the business.
• Represent SunCulture in partnership negotiations and all relevant platforms that will create more visibility of SunCulture to our partners.
• Prepare and submit monthly, quarterly & annual reports to relevant external parties for the different partnerships within the organization. Monitor expenditure against budgets to ensure internal & external parties alignment
• In conjunction with the Business Development Manager ensure submission of winning concept notes/grant proposals and assist in following through to the contractual stage 
• Maintain communication with both internal and external stakeholders on grant management and communicate any changes 

Relationship Management

• Collaborate with the other members of the management team and establish effective working relationships with relevant stakeholders.
• Establish, maintain, and manage the relationship with the project partners, relevant departments within SunCulture, third parties, and other stakeholders.
• Work with key contact persons for partner pilots and integrations. Meeting with the partners periodically to take detailed project briefs and clarify specific requirements of each project and make follow-ups on their projects.

Requirements

• Knowledge of different businesses models of various agricultural partners i.e - Off takers, Input providers, etc and know their concepts, practices, and procedures
• A wide degree of creativity and taking ownership of your work
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office, Google shared folders
• Bachelor's Degree in business administration, project management, business management, public relations, or any other appropriate field of study.
• At least 4 years experience in business development/sales/partnership management in Kenya
• Excellent problem-solving ability
• Able to work in a dynamic environment, comfortable with ambiguity and able to plan, be organized, and adhere to strict deadlines