Jobs at Safaricom Kenya

JOB DESCRIPTION

• Reporting to the Manager - Service Activation, Enterprise Solutions Design & Implementation, the role of the Service Development and Activation Engineer is to design, test, and implement Internet of Things (IoT) services for Enterprise customers. Contribute in collaborative effort to develop, deliver and maintain technical aspects of IoT service for Enterprise customers.  This includes but not limited to SIM only connectivity activations, Networks, platforms, professional service, IoT device testing, Customer training, Process reviews, partner engagement and performance management.

RESPONSIBILITIES

• Lead and champion Enterprise IoT technology delivery for Enterprise customers.
• Lead and champion IoT capacity building effort to scale.
• Lead and motive for design of processes to design, deploy and operate IoT technologies for Enterprise customers.
• Define IoT Performance management metrics to measure success criteria and lead optimization efforts.
• Lead in identification, selection and management of IoT delivery and support partners for Enterprise customers.
• Lead collaborative effort with stakeholders to create IoT center of excellence, build competence for scale.
• Define, review and Optimize customer journey for Enterprise IoT services.
• Collaborate in the review and validation of IoT Architecture to ensure secure, reliable and resilient IoT service delivery for enterprise customers

QUALIFICATIONS

• Degree in BSc Computer Science, Telecoms, Electronic Engineering, Data Science or any other relevant qualification.
• Teamwork: Teamwork, Agile, Scrum, HW-SW codesign
• Business Intelligence: Streaming Analytics, Predictive Analytics, Hadoop, PowerBI, Tableau, Machine learning, Elastic Stack.
• UI/UX designer: Mobile UI, UX vs UI, Material design, Angular2, Front End, Javascript, CSS, Bootstrap, Basic colors.
• Mobile development: Android, IoS, Cordova, Meteor, BLE, Java.
• IP Networking: Routing, 
• Design for data: Big Data, MongoDB, Apache Cassandra, Spark, Elastic Stack
• ML/AI: Machine Learning, Deep Learning, AI, Neural Networks, TensorFlow

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JOB DESCRIPTION

• Reporting to the Senior Manager – Market Research and Customer Insights, the position holder will play a critical role in conducting research that will impact the strategic direction of Safaricom PLC by delivering actionable insights and data-driven recommendations. This position is pivotal in understanding market trends, consumer behavior, and competitive dynamics to inform business decisions and enhance the company’s market position within the technology industry. The Research Executive will be responsible for conducting comprehensive research, analyzing data, and providing insightful reports that support product development, consumer understanding, communication testing and marketing strategies

Technical & Soft Skills: 

• Understanding and Knowledge of how machine learning and artificial intelligence can be applied in Market Research
• Proficiency in analyzing data from social media platforms to gauge consumer sentiment and engagement.
• Ability to use advanced Excel functions, such as VLOOKUP, pivot tables, and macros, to manipulate and analyze data efficiently
• Exposure and Understanding of Digital Qualitative
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Ability to interpret complex data and present findings in a clear and concise manner
• Knowledge of market research methodologies and techniques
• Strong organizational and project management skills
• Ability to work independently and as part of a team

RESPONSIBILITIES

Key accountabilities & responsibilities 

• Deliver insights that are fit for purpose within the consumer segments 
• Deliver insights that are strategic and that fit with the long term marketing strategies of the company
• Identify opportunities for growth within the assigned segments
  • Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business
  • Size market opportunities

Driving segment-led brand/product building

• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability
• Drive customer centric culture both with internal and external customers

QUALIFICATIONS

• Degree from a recognized university preferably Economics, Social Studies, ICT, Marketing and Communication;
• 3-5 years’ experience in a research role
• Conversant with Telecommunication/Technology data products 
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
• Proactive, confident, energetic and able to work under pressure with a positive attitude and good organization skills;
• Excellent interpersonal and decision making skills.

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JOB DESCRIPTION

• Reporting to the COE HOD – Market Research and Customer Insights, the position holder will guide the business on creation (or optimization) of consumer journeys to deliver best user experience that will impact Net promoter Scores/Customer Satisfaction scores

The role holder will also be expected to;

• To translate complex interactions into simple and intuitive navigation that enhance user accessibility, and uptake of digital self help
• One will collaborate with Product Owners, Business Partners, Designers and Engineers to create digital first, simplified design solutions to grow customer base within specific Innovation programs
• Develop end to end UX research Strategy and protocols that will guide implementation of UX research

RESPONSIBILITIES

Key accountabilities & responsibilities

• Define and Develop UX Research Strategy and Protocols to shape innovation and guide optimization of User Journeys
• Monitor User Experiences to guide optimization/ Conduct ongoing user research while maintaining knowledge of competition and market trends 
• Decode Customer Research to inform Innovation and Optimization Opportunities
• Conduct UX research (w/research agency) applying HCD to inform innovation
• Conduct UX research to stress Test User Journeys inline with Human Insights
• Grow Craft: team skills and capabilities and maintain high design standards and patterns across organization products that are centred on human insights 

Competencies, knowledge and experience:

• User Research and Analysis in Technology or similar highly diverse environment
• Knowledge of Visual and UI Design 
• Design Knowledge and Information Architecture
• Proven Work experience in Research relating to UX Design or similar role
• Experience in iOS, tvOS and Android Platforms is added advantage
• Curiosity, exceptional communication, interpersonal & people skills to collaborate with various stakeholders

QUALIFICATIONS

Education & Experience:

• BA/BS degree in Business/Economics or Related (Added Advantage: Postgraduate)
• Practical experience in UX Research, HCD 
• 7+ years of proven experience of UX Research and related field
• Experience with data visualization
• Basic understanding of Digital, engineering audiences and Machine Learning
• Critical thinking and ability to handle multiple projects within deadlines