Vacancies at Jubilee Insurance

Job Ref. No: JLIL 231

Role Purpose

The role holder will be responsible for efficiently managing and processing claims related to annuities, Income Draw Down (IDD), and ordinary life insurance policies. The role holder will ensure claims are processed accurately, timely, and in compliance with company policies and regulatory requirements, while providing exceptional customer service and maintaining the highest standards of integrity and professionalism.

Main Responsibilities
Strategy

• Claims Process Improvement. Identify and implement process improvements to enhance the efficiency and accuracy of claims processing. Develop and refine strategies for handling complex claims, ensuring fair and consistent outcomes. Collaborate with cross-functional teams to streamline workflows and optimize claims operations.
• Risk Management. Analyze claims data to identify trends and potential risks. Implement strategies to mitigate fraud and ensure compliance with industry standards and regulations. Recommend changes to policies and procedures based on claims experience and analysis.

Operational

• Review, evaluate, and process claims for annuities, IDD, and ordinary life insurance policies.
• Ensure claims are processed in accordance with policy terms, company guidelines, and regulatory requirements.
• Calculate benefits and payments accurately, ensuring timely disbursement.
• Maintain detailed and accurate records of all claims activities and communications.
• Ensure all required documentation is complete and compliant with regulatory standards.
• Prepare reports on claims activities, outcomes, and trends for management review.
• Provide clear and empathetic communication to policyholders, beneficiaries, and other stakeholders regarding claims status, processes, and decisions.
• Address and resolve customer inquiries and complaints promptly and effectively.
• Educate policyholders on the claims process and required documentation.
• Work closely with underwriters, legal teams, and other departments to gather necessary information and resolve complex claims issues.
• Liaise with external service providers, such as medical professionals and adjusters, to obtain additional information when needed.

Corporate Governance

• Compliance. Ensure all claims handling activities comply with regulatory requirements and internal policies. Stay updated on industry regulations, standards, and best practices related to claims management. Participate in internal and external audits, providing necessary documentation and information.
• Policy Adherence. Adhere to company policies and procedures in all claims processing activities. Implement and uphold robust data protection and privacy practices, safeguarding customer information.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Analytical Skills. Strong analytical skills to assess claims, interpret policy terms, and make informed decisions. Ability to identify trends and potential risks through data analysis.
• Attention to Detail. High level of accuracy and attention to detail in claims processing and documentation.
• Communication Skills. Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Problem-Solving. Effective problem-solving skills to address and resolve claims issues and customer inquiries. Ability to think critically and make sound decisions under pressure.
• Organizational Skills. Strong organizational skills to manage multiple claims simultaneously and meet deadlines.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK/ FLMI Qualification will be an added advantage.
• Minimum 3 years of experience in life insurance claims management, with a focus on annuities, IDD, and ordinary life insurance claims.
• Proven track record of managing and processing complex claims.
• Experience in customer service, with the ability to handle sensitive and complex inquiries.
• Familiarity with regulatory requirements and industry best practices in claims management.
• Experience working in a cross-functional team environment and collaborating with various stakeholders.

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Job Ref. No: JLIL 230

Role Purpose

The role holder will be responsible for onboarding, assessing and evaluating risks associated with personal pension plans, annuities, income drawdown (IDD), and ordinary life insurance products. The role holder will also determine appropriate terms and conditions for policies, ensuring compliance with regulatory and corporate standards, and contributing to the profitability and sustainability of the JLIL’s portfolio.

Main Responsibilities
Operational

•  Customer Onboarding. Assess and evaluate applications for personal pension plans, annuities, IDD, and ordinary life insurance as per company and regulatory guidelines.
•  Medical & Financial Underwriting. Review medical reports, financial documents, and other relevant information to assess the applicant's health and financial status.
•  Policy Issuance. Approve or decline applications based on established guidelines and risk appetite, and issue policies with appropriate terms, conditions, and premiums.
•  Documentation. Maintain accurate and detailed records of underwriting decisions and the rationale behind them.
•  Communication. Liaise with agents, brokers, and clients to gather additional information and explain underwriting decisions when necessary.
•  Technology Utilization. Use underwriting software and tools to assess risks and streamline the underwriting process.

Corporate Governance

•  Compliance. Ensure all underwriting activities comply with regulatory requirements, industry standards, and internal policies.
•  Documentation and Reporting. Prepare and provide necessary documentation for audits and regulatory reviews.
• Report on underwriting activities and performance to senior management.
•  Internal Controls. Implement and maintain robust internal controls to mitigate underwriting risks and prevent fraud.
•  Policy Development. Assist in the development and updating of underwriting guidelines, policies, and procedures to ensure they remain current and effective.

Culture

•  Promote ethical underwriting practices and maintain high standards of integrity and professionalism.
•  Foster a collaborative work environment by working closely with other departments, including sales, claims, and actuarial teams.
•  Encourage a culture of continuous learning and improvement within the underwriting team.
•  Ensure customer-centric approaches in underwriting processes and maintain a high level of customer service.

Key Competencies

• Analytical Skills. Strong analytical and decision-making skills to assess risk and determine appropriate underwriting actions.
• Attention to Detail. High level of attention to detail to ensure accurate risk assessments and policy issuance.
• Communication Skills. Excellent verbal and written communication skills to interact effectively with clients, agents, and internal stakeholders.
• Customer Service Orientation. Strong focus on providing excellent customer service and maintaining positive client relationships.
• Problem-Solving. Ability to identify and resolve underwriting issues efficiently and effectively.
• Team Collaboration. Strong ability to work collaboratively within a team and across departments.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Finance, Economics, Business Administration, Actuarial Science, or a related field.
• Diploma in Insurance
• LOMA/CII/IIK/ FALU Qualification will be an added advantage.
• Minimum of 2-3 years of experience in underwriting personal pension plans, annuities, IDD, and ordinary life insurance.
• Proven track record of making sound underwriting decisions and managing insurance portfolios.
• Experience in interacting with clients, agents, and brokers to gather necessary information and explain underwriting decisions.

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Job Ref. No: JLIL 227

Role Purpose

The role holder will be responsible for developing engaging and relevant content to support the overall marketing strategy. This role involves creating compelling written, visual, and multimedia content that resonates with the target audience, strengthens brand identity, and contributes to the achievement of marketing goals.

Main Responsibilities
Operational

•  Create compelling and relevant written content for various platforms such as websites, blogs, and social media.
•  Develop engaging multimedia content, including images, infographics, and videos.
•  Work collaboratively with the marketing team to develop content strategies aligned with overall marketing goals.
•  Conduct market research to stay informed about industry trends and competitor activities.
•  Assist in the creation and execution of marketing campaigns by providing content that aligns with campaign themes and messaging.
•  Optimize content for specific campaigns and target audiences.
•  Manage and curate content for social media channels, ensuring consistent brand messaging and engagement.
•  Monitor social media trends and audience behaviour to adapt content strategies.
•  Optimize content for search engines to improve visibility and drive organic traffic.
•  Stay updated on SEO best practices and implement them in content creation.
•  Use analytics tools to measure the performance of content and campaigns.
•  Provide regular reports on key performance indicators and make data-driven recommendations for improvement.
•  Ensure that all content produced adheres to brand guidelines and maintains a consistent brand voice.
•  Collaborate with the design team to maintain visual consistency in multimedia content.
•  Develop and maintain a content calendar to ensure a consistent and timely flow of content across various platforms.
•  Collaborate with internal teams such as marketing, design, and sales to gather insights and align content with organizational goals.
•  Work with external partners or agencies as needed for content creation.
•  Stay abreast of industry trends, content marketing best practices, and emerging platforms to continually enhance content strategy.
•  Foster engagement with the audience through responses to comments, messages, and participation in online communities.
•  Build and nurture relationships with influencers and stakeholders in the industry.
•  Stay adaptable to evolving content trends and adjust strategies accordingly to meet changing audience preferences.

Corporate Governance

•  Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
•  Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
•  Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
•  Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

•  Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
•  Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
•  Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Creativity and Innovation. Demonstrated ability to think creatively and contribute innovative ideas to marketing campaigns and initiatives.
• Communication Skills. Strong written and verbal communication skills to effectively convey marketing messages and collaborate with team members.
• Organizational Skills. Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Attention to Detail. Thoroughness in reviewing and editing marketing materials to maintain quality and accuracy.
• Team Collaboration. Ability to work collaboratively with cross-functional teams, including sales, product, and design teams.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course.
• Relevant Marketing Related Qualifications.
• Minimum 2-3 years’ experience in a similar role.
• Good knowledge of life insurance products, policies, and regulations.
   

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Job Ref. No: JLIL 228

Role Purpose The role holder will be responsible for developing creative assets to support execution of marketing strategies to promote life insurance products, enhance brand visibility, and effectively communicate with customers and stakeholders. The role holder will play a vital role in assisting with marketing campaigns, content creation, event coordination, and maintaining brand consistency to contribute to the overall success of the marketing function.

Main Responsibilities
Operational

•  Create visually appealing designs for various purposes, such as marketing materials, websites, social media, print collateral, and more.
•  Develop graphic elements that align with brand guidelines and convey the intended message.
•  Brainstorm and conceptualize design ideas based on project requirements and objectives.
•  Translate conceptual ideas into visual representations.
•  Design layouts for print and digital media, considering factors such as balance, hierarchy, and user experience ensuring they meet specifications and quality standards.
•  Ensure visual consistency, coherence and brand guidelines are adhered to across different design elements and projects.
•  Contribute to the development and maintenance of brand identities, including logos, colour schemes, and typography.
•  Work closely with cross-functional teams, including marketing, content creators, vendors and developers, to understand project requirements and deliver effective designs.
•  Actively seek and integrate constructive feedback into design iterations based on team input.
•  Create user interfaces for digital products and websites, considering user experience principles.
•  Develop wireframes and prototypes to illustrate design concepts and interactions.
•  Manage time effectively to meet project deadlines and deliver high-quality designs on schedule.
•  Adapt design styles to suit different industries, audiences, and project requirements.
•  Stay flexible in response to changing design trends and technologies.
•  Demonstrate a willingness to learn and improve design skills.
•  Maintain organized files and documentation for design projects, making it easy for team members to access and use design assets.
•  Stay abreast of design trends, industry best practices, and emerging technologies to bring fresh and innovative ideas to design projects.
•  Stay updated on design tools and software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or other relevant applications.

Corporate Governance

•  Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
•  Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
•  Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
•  Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

•  Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
•  Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
•  Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Creativity. Ability to think creatively and translate ideas into visually appealing designs.
• Attention to Detail. A keen eye for detail to ensure design accuracy and brand consistency.
• Communication. Effective communication of design concepts and the ability to incorporate feedback into design iterations.
• Collaboration. Work collaboratively with cross-functional teams and external vendors.
• Adaptability. Flexibility to adapt design styles to suit different marketing channels and campaigns.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course.
• Relevant Design and Marketing Related Qualifications.
• Minimum 2-3 years’ experience in a similar role
• Good knowledge of life insurance products, policies, and regulations

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Job Ref. No: JLIL 229

Role Purpose

The role holder will be responsible for ensuring the organization adheres to data protection regulations and tax compliance requirements. The role involves developing and implementing policies and procedures to safeguard personal data, ensure compliance with tax laws, manage related risks, and provide guidance to internal teams on best practices.

Main Responsibilities
Strategy

•  Collaborate with senior management and other key stakeholders to implement the strategic direction for Data Protection Function with Jubilee Life Insurance Limited. This involves analyzing market trends, assessing industry dynamics, and identifying opportunities for improvement and growth.
•  Policy Development: Develop and implement comprehensive data protection and tax compliance policies in line with local and international regulations. Regularly review and update policies to reflect changes in legislation and industry best practices.
•  Risk Management: Identify and assess data protection and tax compliance risks. Develop strategies to mitigate identified risks and ensure the organization’s continued compliance.
•  Awareness and Training: Design and conduct training programs for employees on data protection and tax compliance policies and procedures. Foster a culture of compliance within the organization by raising awareness of relevant regulations and best practices.

Data Protection

•  Establishing the Data Protection Act Governance, regulatory framework and implementation plan which shall include development of the various required statements and policies.
•  Guiding the various departments, and all support functions on implementation of Data Protection Act 2019 requirements and supporting them to ensure compliance with the Act.
•  Regularly training of all internal stakeholders involved in data collection/processing, updating the training as well as conducting specific trainings for specific processing requirements.
•  Conducting audits to ensure compliance, accountability and address potential issues proactively.
•  Serving as the Data Protection Officer and point of contact between the Companies, the Data Commissioner and other Regulatory Authorities and co-operating with them during inspections by answering any complaints or queries raised with regards to Data Protection.
•  Monitoring performance and adherence to the requirements of the regulation while providing advice on the data protection impact assessment.
•  Creating and maintaining a register on comprehensive records of all data processing activities conducted by the company, including the purposes of all processing activities, which must be made public on request.
•  Interfacing with data controllers, data processors and data subjects to inform them about the use of data, the data protection rights, obligations, responsibilities, measures the companies and support functions have put in place to protect personal and/or sensitive information and raise awareness on all of the above.
•  Advising and recommending to the institutions/support functions and their employees on the interpretation and/or application of the Data Protection Act or any other written law on data privacy.
•  Handling queries or complaints internally or externally regarding data confidentiality and use.
•  Providing status updates to the Manager – Compliance & MLRO, Senior and Middle Management on a regular basis (at least monthly) and drawing immediate attention to any failure to comply with the applicable data protection requirements.
•  Data Protection Regulations: Developing together with the business and support functions, carrying out impact assessments, data protection policies, guidelines, and processes to ensure that compliance is consistent and in line with the Data Protection Act.
•  Creating an Information Base: Guide and support on the creation of an information base on Data Protection and any other elements which may be helpful to the controllers and the staff of the organization.
•  Relationship Building: Build a stable professional relationship with data controllers providing advice where necessary and investing time and efforts in showing the benefits of data protection compliance.
•  Support the business in preparation of digital and other privacy statements as may be required for the institutions and supporting functions and ensure processes are put in place for the institutions/support functions to collect consents from the relevant data subjects and partners, have relevant privacy statements provided on all company forms and/or literature, websites and other communication or data collection mediums.
•  Preparing an annual work program at the beginning of each year for the upcoming year for the sign off by the institution.
•  Networking with other Data Protection Officers to share information and keep up with information and emerging trends around data protection as well as following up on change in laws and make recommendations on changes required.

Tax Compliance

•  Tax Compliance Management. Ensure timely and accurate preparation and filing of all tax returns, including corporate income tax, VAT, withholding tax, and other relevant taxes. Coordinate with external tax advisors and auditors to ensure accurate tax reporting and compliance.
•  Tax Accounting. Oversee the maintenance of tax-related accounts and records. Ensure proper accounting for taxes in financial statements, including tax provisions and deferred tax calculations.
•  Tax Audits and Disputes. Manage tax audits and inquiries from tax authorities. Prepare and provide necessary documentation and responses to resolve tax disputes effectively.
•  Tax Reporting. Prepare regular tax reports for internal stakeholders and regulatory bodies. Monitor tax-related key performance indicators (KPIs) and report on tax compliance status.

Corporate Governance

•  Regulatory Compliance. Ensure the organization complies with all relevant data protection and tax laws. Stay updated on changes in legislation and update policies and procedures accordingly.
•  Internal Controls. Develop and maintain robust internal controls to ensure compliance with data protection and tax regulations. Conduct regular audits and assessments to identify and address compliance gaps.
•  Incident Management. Develop and maintain incident response plans for data breaches and tax compliance issues.
• Ensure incidents are managed effectively and reported to the relevant authorities as required.

Leadership & Culture

•  Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
•  Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
•  To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
•  Set performance targets and objectives, monitor progress, and ensure timely completion of activities.
•  Conduct regular team meetings and training sessions to enhance skills and knowledge.

Key Competencies

• In-depth knowledge of life insurance regulations and industry practices.
• Strong understanding of AML, KYC integrity, and Data Privacy requirements.
• Proactive approach to staying updated on regulatory developments.
• Attention to Detail. High level of accuracy in managing data and tax-related documentation.
• Analytical Skills. Strong analytical skills to identify and mitigate compliance risks.
• Communication Skills. Excellent verbal and written communication skills to convey complex regulations clearly.
• Problem-Solving. Ability to address compliance issues promptly and effectively.
• Leadership. Strong leadership skills to guide and influence organizational compliance culture.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Law, Finance, Business Administration, or a related field.
• Professional certification in data protection (e.g., CIPP, CIPM) or tax (e.g., CPA, CTA) is highly desirable.
• Minimum of 5 years of experience in data protection and tax compliance within the financial services or insurance industry.
• In-depth knowledge of life insurance industry.
• Proven track record in developing and implementing compliance programs.
• Experience in managing compliance audits and investigations.