Vacancies at Kenya Airways

Brief Description

To monitor the performance of all sales portfolios/sectors in relation to their revenue, yield, pax numbers and cost of sales performance against other channels and AOSs to provide timely insights to sales and commercial management teams to steer these portfolios into growing revenues and meeting objectives related to commercial strategy. Directly impact cost management and steering of revenue streams.

Detailed Description

Portfolio performance monitoring

• Perform regular review of Business Results, Forward Bookings, market shares, and other relevant MI on assigned portfolios.
• Challenge and support sales teams to help them reach revenue and business targets
• Prepares Sales weekly, monthly and ad hoc network and market performance reports.
• Formulate conclusions, recommendations, questions and remarks based on analysis of Corporates, TMCs, OTAs and GSA portfolios.
• Foster cross fertilization between markets taking advantage of the transversal position by learning from successes and mistakes and using best practices
• Tracks the performance of sales teams for appraisal purposes.

 Sales Performance Reporting and Cost Control

• Facilitate provision of regular reviews of cost related reports.
• Monitor and reports monthly on Commercial Flexibility Toolkit.
• Monitor and report on trade Frontline and Backend incentives performance.
• Validation of trade incentive payments
• Responsible for Sales performance data reporting

Compliance and Controls

•  Ensure controls and compliance measures in place across the sales organization
•  Provide regular reporting to ensure compliance controls
•  Work closely with internal departments e.g Finance, Supply Chain to align processes

Budget &Forecasting

• Prepareand coordinate from a commercial perspective the revenue budget process, givingguidance towards the sales section and challenging them where needed.

Communication

• Liaisewith sales and revenue management teams on portfolio performance.
• Steerand motivate local Sales and the PRM team to maximum levels of quality andproductivity.

Context/Environment

• Rapidlygrowing importance of the need for real time accurate performance data/analysis.
• Strongfocus on data collation and dissemination
• Very complex airline pricing web

Job Requirements

• University graduate in a relevant area of study; Business, Sales, Marketing, IT
• Airline commercial sales knowledge and experience
• Good negotiation skills
• Strong analytical and visionary skills
• Extra strong Microsoft Excel skills
• Ability to work in a changing environment
• A good organization and planning skills

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Brief Description

A Pricing Manager is responsible for Planning, developing, communicating, and implementing the pricing strategy for appointed Countries/markets to achieve budgeted Revenues. 

Detailed Description

• Carryout daily analysis of assigned route performance and recommend to the PM any actions aimed at maximizing revenues.
• Monitor the effectiveness of benchmark and segmentation strategy (Leader, Competitive, and Challenger) and make suggestions to PM for decisions making on the company’s product pricing compared to published and competitors’ prices in the market to maintain desired competitiveness in the markets.
• Carryout fare audits to ensure approved fare levels are filed correctly to eradicate leakage of revenues.
• Proactively evaluate the effectiveness of the implemented strategies.
• Supports new market development, flights, and routes; create, implement, and monitor launch of routes and communicate results consistently.
• Proactivelyuse Rev Planner DDS to monitor KPIs, industry, environment, market share, trends, booking behavior and make recommendation to the PM for action to grow revenues on appointed markets/ countries.
• Effectively challenge and support KQ’s sales organization/Field Pricers, Inventory teams, and other PRM colleagues on overall Performance through revenue performance meetings and hit and run.
• Develop and manage the watch and match process and ensure daily competitive positioning in the market to take advantage of emerging sales opportunities.

Job Requirements

• Bachelor’s degree in a business-related field e.g. Statistics, Economics Mathematics or Commerce.
• 5 Years Working experience in commercial area with 2 years’ experience in pricing and revenue management.
• Enhanced Leadership Skills (Prioritizing delegating, coaching, planning (time management).
• Innovation (curiosity for content, process, and organization improvement).
• Financial Skills (achieve financial goals set in budget for appointed scope, report progress)
• People Skills (Interpersonal Sensitivity, Empathy, Motivating Others).
• Excellent skills in analysis for high quality commercial solutions.
• Detail oriented, take ownership of work quality, and display an outstanding work ethic.
• Entrepreneurial skills
• Excellent negotiation skills.
• Strong planning and project management skills
• Excellent writing and presentation skills.
• Excellent knowledge of Kenya Airways product.
• Problem solving skills & anticipation (foresee and pro-actively)

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Brief Description        

Responsible for managing the day - to - day passenger handling activities whilst ensuring that standards of safety and security are delivered in accordance with the regulatory requirements for KQ and Customer airlines.

Detailed Description        
Policies and Procedures:

• Ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.
• Ensure customer service operations adhere to Kenya Airways regulations, Customer airline requirements and all regulatory authorities' requirements.

 Policies and Procedures:

• Ensure compliance with all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.
• Monitor and ensure all handling processes are performed in accordance with the laid down procedures to guarantee consistency in service.

 Safety, Quality & Environment

• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and Customer Airlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Constantly review, monitor and adopt reasonable measures to improve quality, safety and minimize risk and hazards within Passenger Services.
• Take corrective action on internal/external audits and spot checks to ensure continuous adherence to standard operating procedures.
• Identify and report hazards, near misses, incidents and accidents.

 Day-to-Day Operations:

•  Work closely with a team of Duty Service Supervisors to manage and run a shift of customer facing staff.
• Oversee handling of all KQ and Customer Airline flights during the shift.
• Maintain a high standard of discipline and recognize good performance.
• Develop and coach staff regarding correct policies, procedures and customer service standards.
• Conduct daily staff briefings and debriefs as per KQ requirements and complete daily shift reports.
• Drive continuous improvement in delivery punctuality (OTP) in order to meet the needs and expectations of our customers.
• Effectively manage customer service challenges during irregular operations.
• Drive the provision of high-quality customer service delivery in day-to-day operations for Kenya Airways and Customer Airlines according to the agreed Service Level Agreements and Company Policies in liaison with all other airport stake holders.
• Coordinate with IOCC and Outstations on flight operations to enhance hub connectivity and IRROPS management within Passenger Services.
• Generate revenue, control expenditure, promote cost control and revenue protection awareness among the team.
• Ensure that all the required, current operations manuals, publications and any other related documents needed to conduct Passenger Services operations are available and that all staff have:
• Received and acknowledged.
• Comprehensively understood the content.
• Implemented the standards as recommended/documented.
•  Examples of these manuals include: Current versions of applicable KQ and Customer Airlines operational manuals, publications, current JKIA emergency response plan (AEP) and that of the Customer Airline and any other related documents.
•  Identify deviations in the published procedures and establish local procedures and document them in the Local Station Manual (LSM) whilst ensuring conformity and currency with all regulatory requirements, organization standards, policies and procedures.
• Develop, counsel and motivate staff while ensuring discipline and grooming standards among Passenger Services Staff are adhered to and maintained as per the Corporate Uniform Guide.
• Support hub planners and implementers in order to enhance efficient rationalization, provision of resources and staff rotation.
• Attending all scheduled operational meetings.
• As default Incident Manager, implement the Local Emergency Airport Plan.
• Champion and implement KQ best practices.

Job Requirements        

• University degree in social studies, customer service or hospitality related discipline or equivalent qualification
• 3 years’ experience in all round airport handling at supervisory role.
• Safety Management System (SMS) Awareness
• Airside Safety Awareness
• Aviation Security Awareness
• Dangerous Goods Regulations Category 10 (CAT 10)
• Passenger Handling Training
• Operational Risk Management
• Management Skills Training
• Finance Management/Cost Control Training
• Foreign language an added advantage

Additional Details        

• Results and process oriented.
• Good communication and interpersonal skills
• Strong analytical skills
• Proactive and innovative leadership.
• Analytical and objective.
• Customer focused &hospitable.
• Ability to lead, guide, motivate a team.
• Innovative.
• Confident and decisive.
• Ability to delegate, set clear work direction and manage workflows