Vacancies at Oasis Healthcare

Job Description

The Customer Experience Officer will be responsible for enhancing the overall experience of patients and visitors. The successful candidate will oversee and implement digital marketing strategies to improve patient engagement, promote hospital services, and enhance the hospital’s online presence.

Key Responsibilities

• Develop and implement strategies to improve patient and visitor satisfaction.
• Act as the primary point of contact for patient feedback, complaints, and concerns, ensuring timely and effective resolution.
• Monitor and analyze patient satisfaction data, identify areas for improvement, and lead initiatives to address them.
• Collaborate with clinical and non-clinical teams to create a patient-centered environment.
• Design and implement patient experience programs, including surveys, focus groups, and other feedback mechanisms.
• Ensure that the hospital environment is welcoming, clean, and conducive to a positive patient experience.
• Ensure that patients are properly navigated through the service points in the Out-patient area as necessary.
• Provide training and orientation for the front office team to provide high-quality communication services.
• Respond to all customer correspondences via e-mail, telephone, and postal mail in collaboration with administrator’s office.
• Train and mentor staff on customer service best practices and patient interaction standards.
• Take leadership of the front officers including participating in their recruitment and taking charge of their performance management.
• Develop and execute digital marketing strategies to promote hospital services, special events, and health campaigns.
• Manage the hospital’s social media accounts, website, and other online platforms, ensuring content is up-to-date, accurate, and engaging.
• Work closely with the marketing team to create compelling digital content, including blog posts, videos, infographics, and social media posts.

Skill & Experience

• Bachelor’s degree in Communications, Public Relations, Marketing, Business Administration, Healthcare Management, or a related field.
• Minimum of 2 years of experience in a customer service or patient experience role, preferably in a healthcare setting.
• Proven experience in digital marketing, including, social media, and content marketing.
• Strong understanding of the healthcare industry and patient care standards.
• Excellent communication, interpersonal, and leadership skills.

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Job Description

The incumbent will be responsible for managing the day-to-day human resources functions, including recruitment, employee relations, performance management, training and development, and compliance.

Key Responsibilities

• Coordinate the recruitment process, including job postings, screening, interviewing, and selecting candidates.
• Collaborate with department heads to understand staffing needs and ensure timely hiring of qualified healthcare professionals.
• Conduct background checks, reference checks, and credential verification for all prospective employees.
• Organize onboarding and orientation programs for new hires, ensuring they understand the facility’s policies, procedures, and culture.
• Develop and implement performance management systems and processes.
• Support managers in setting strategic performance goals and conducting performance appraisals.
• Provide coaching and guidance to employees on performance improvement plans.
• Track and analyze performance metrics to identify trends and areas for improvement.
• Develop and implement initiatives to promote a positive and inclusive workplace culture.
• Monitor and assess employee satisfaction, conducting surveys and focus groups as necessary.
• Identify training needs and coordinate staff training programs to enhance the skills and knowledge of the employees.
• Ensure compliance with healthcare regulations, labor laws, and organizational policies.
• Maintain and update employee records, including personal data, employment history, benefits, and leave.
• Monitor and ensure the accuracy of payroll processing in collaboration with the finance department.
• Contribute to the development and revision of HR policies and procedures to meet the needs of the Hospital.
• Collaborate with the Health & Safety team to ensure a safe working environment for all employees.
• Prepare and submit reports related to HR metrics, turnover, and other key performance indicators.

Skill & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3-5 years of HR experience, preferably in a healthcare setting.
• Strong knowledge of HR principles, labor laws, and healthcare regulations.
• Ability to handle sensitive and confidential information with discretion.
• Excellent interpersonal and communication skills.
• Proficiency in HR software and Microsoft Office Suite.

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Job Description

The successful candidate will be responsible for overseeing the daily operations of the Hospital, ensuring the delivery of high-quality patient care, optimizing operational efficiency, and managing departmental budgets.

Key Responsibilities

• Ensure compliance with healthcare regulations, accreditation standards, and hospital policies.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and patient care.
• Lead, mentor, and manage a multidisciplinary team of healthcare professionals, including clinical and administrative staff.
• Foster a positive and collaborative work environment that promotes professional growth and high morale.
• Conduct performance evaluations, provide feedback, and implement staff development programs.
• Develop and manage the facility’s budget, including revenue and expense forecasting.
• Monitor financial performance, identify variances, and implement corrective actions as needed.
• Participate in the formulation and implementation of the Hospital’s strategic plan.
• Optimize resource utilization to achieve financial and operational goals.
• Ensure the delivery of high-quality, patient-centered care in all the service points.
• Implement quality assurance programs to monitor and improve patient outcomes and satisfaction.
• Address patient complaints and concerns in a timely and effective manner.
• Collaborate with senior leadership to develop and execute strategic plans for the facility.
• Identify opportunities for service expansion, process improvements, and new program development.
• Represent the hospital in community events, professional organizations, and public forums.
• Develop and maintain relationships with community partners, referral sources, and other healthcare providers.
• Promote the Hospital’s services through marketing and public relations initiatives.

Skill & Experience

• A Bachelor’s degree in any business-related course.
• Minimum of 3 years of experience in healthcare administration
• Proven track record of successful leadership and management in a healthcare setting.
• Strong knowledge of healthcare regulations, accreditation standards, and quality assurance practices.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work collaboratively with diverse teams and stakeholders.

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Job Description

The Accountant will oversee the hospital’s financial operations, ensuring accuracy in accounting, timely financial reporting, and compliance with relevant laws and regulations.

Key Responsibilities

• Supervise and manage the accounting department, ensuring accurate and timely financial records.
• Oversee the preparation of monthly, quarterly, and annual financial statements.
• Ensure compliance with financial regulations, including tax laws and reporting requirements.
• Lead the development and management of the hospital’s budget.
• Monitor and report on budget variances, providing analysis and recommendations for improvement.
• Prepare financial forecasts to assist in decision-making and strategic planning.
• Develop and ensure the implementation of effective internal controls and procedures to safeguard the hospital’s assets.
• Coordinate internal and external audits, ensuring timely resolution of audit findings.
• Develop and ensure adherence to financial policies and procedures.
• Analyze hospital costs and recommend cost-saving measures.
• Monitor departmental spending and ensure adherence to budgetary limits.
• Work with department heads to optimize resource allocation and financial efficiency.
• Oversee the hospital’s payroll system, ensuring accuracy and compliance with applicable laws.
• Conduct performance appraisals, set goals, and provide training opportunities for team members.
• Prepare and present financial reports to senior management, the board of directors, and external stakeholders as necessary

Skill & Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA-Finalist
• At least 4 years of accounting experience, with a minimum of 1 year in a senior accounting or finance role, preferably within a healthcare setting.
• Proficiency in accounting software and advanced knowledge of Microsoft Excel.
• Strong understanding of financial regulations, healthcare finance, and tax laws in Kenya.

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Job Description

The Marketing and Communications Officer will be responsible for developing and implementing effective marketing and communication strategies to promote the hospital’s services, enhance its brand image, and ensure consistent and clear communication with internal and external stakeholders.

Key Responsibilities

• Develop, implement, and monitor marketing strategies that align with the hospital’s objectives.
• Conduct market research to identify opportunities for growth and improvement.
• Plan and manage marketing campaigns, including online and offline channels.
• Ensure consistent application of the hospital’s brand across all marketing materials and communication channels.
• Develop and maintain marketing collateral, including brochures, newsletters, and promotional materials.
• Coordinate internal communication initiatives to keep staff informed about hospital activities and updates.
• Build and maintain relationships with media outlets, community organizations, and other stakeholders.
• Plan and coordinate hospital events, including health awareness campaigns, community outreach programs, and special events.
• Manage and monitor the hospital’s social media platforms, ensuring regular and engaging content.
• Analyze the performance of digital campaigns and adjust strategies as necessary.
• Develop and manage the marketing budget, ensuring efficient allocation of resources.
• Monitor expenditures and ensure all marketing activities are within the approved budget.
• Collaborate with community leaders and organizations to promote the hospital’s services and programs.

Skill & Experience

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• At least 3 years of experience in marketing, communications, or public relations, preferably in a healthcare setting.
• Strong understanding of digital marketing, and social media.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.

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Job Description

The successful candidate will be responsible for dispensing prescription medications to patients and ensuring their safe and effective use.

Key Responsibilities

• Accurately dispense prescribed medications to patients and provide them with clear instructions on dosage, usage, and potential side effects.
• Verify the accuracy of prescriptions from doctors before dispensing.
• Offer professional advice and information to patients regarding the use of medications, potential interactions, and lifestyle advice to support treatment.
• Maintain and manage inventory of pharmaceuticals, ensuring stock levels are appropriate and medicines are stored correctly.
• Monitor expiration dates and manage the disposal of expired or unused medications in compliance with regulations.
• Ensure that all pharmacy operations comply with legal and ethical guidelines, including accurate record-keeping and reporting as required by law.
• Stay updated with changes in pharmaceutical regulations and practices.
• Collaborate with doctors, nurses, and other healthcare professionals to provide optimal patient care.
• Participate in multidisciplinary meetings to discuss patient care plans and optimize pharmacotherapy.
• Perform quality checks on medications, ensuring that they meet safety and efficacy standards.
• Implement and adhere to pharmacy protocols to maintain high-quality standards in all processes.
• Manage and resolve any complaints or issues related to pharmaceutical services.

Skill & Experience

• Diploma or Degree in Pharmaceutical Technology from a recognized institution.
• Valid practicing license from the Pharmacy and Poisons Board.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and high level of accuracy in dispensing.

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Job Description

The Community Oral Health Officer will be responsible for providing preventive, promotive, and curative oral health services.

Key Responsibilities

• Conduct oral health screenings and dental check-ups within the hospital and the community.
• Perform routine dental procedures, including scaling, polishing, extractions, and fluoride applications.
• Diagnose and manage common oral conditions such as dental caries, periodontal diseases, and oral infections.
• Administer preventive measures such as fluoride treatments and dental sealants to reduce the incidence of dental caries.
• Assist in managing dental emergencies and providing first aid for oral injuries.
• Maintain accurate patient records and document all treatments and procedures performed.
• Participate in community outreach programs and dental camps.

Skill & Experience

• Diploma or Bachelor’s degree in Community Oral Health from a recognized institution.
• Strong clinical skills in basic dental procedures.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and planning skills.