Vacancies at Standard Bank Group

Job Purpose:

• To provide a support function to the VAF Business Development Manager and Head of Department in the attainment of the VAF business growth objectives and for an assigned portfolio.

Key Responsibilities:

• Ensure inflow of new VAF/IPF business in line with set targets i.e. (new to bank clients, used vehicles and transaction of less than Kes10M).
• Ensure growth of the VAF/IPF book within agreed targets. (Drawdowns of not less than Kes20M per month)
• Ensure growth of interest and non-interest income as per targets.
• Regular visits (supported by Call Reports) to Customers and allocated Branches and the used motor dealers.
• Training the Sales staff in allocated dealerships of our VAF processes and resolve bottlenecks to business.
• Liaising with allocated Branches to maximize VAF/IPF sales mainly to the new to bank clients and used vehicles.
• Periodic reports on VAF/IPF performance / figures.
• Attend the branch meetings for branch allocated and ensure to update the VAF activity for new to bank clients and used vehicles.
• Develop VAF/IPF business opportunities by maintaining a leads list, following up / pursuing leads.
• Conduct visits to potential i.e. ‘new to bank’ customers with a view to increasing/ maximizing on VAF/IPF drawdowns and cross selling.
• Liaise with VAF/IPF Business Support to ensure TAT on processing of applications within agreed timelines and smooth drawdowns on approvals to attain 90% conversion rate. 
• Follow up on VAF/IPF applications to ensure that customers’/Dealers/brokers’ requirements have been met.
• Clearly understand sales targets set for self and unit.
• Identify and nurture gatekeepers and center of influence in Motor Dealerships / branches / insurance companies to increase our market share.
• Conducting training sessions to ensure that Group staff understand the VAF / IPF product.
• Collecting Market information on product, competition, pricing etc
• Keep abreast of industry practices, legislation, and current regulatory developments.

Risk management

• Identify and manage business risks from both a customer and bank perspective by ensuring that appropriate control mechanisms are in place to minimize risk exposure.
•  Responsible for the adoption within Vehicle and Asset Finance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

QUALIFICATIONS

• Business degree from any recognised university.

ADDITIONAL INFORMATION
Competence

• Competent and reliable staff that are honest and trustworthy.

High customer regard

• Unconditional positive regard for customers – a sincere appreciation and recognition of who a customer already is and the life he/she chooses to live. It gives the customer a sense of pride, worthiness, and dignity. “Make me feel proud of who I am and how I choose to do things”.

Promptness

• Prompt service performed right the first time and prompt query/complaint resolution.

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Job Purpose:

• We are seeking a highly motivated and results-driven Business Sales Consultants to join our team. The successful candidate will be responsible for onboarding and/or cross selling bank products to new and existing customers. The ideal candidate should have a proven track record of achieving sales targets and building strong relationships with clients.

Key Responsibilities:

• Develop and Implement sales strategies to achieve sales targets.
• Identify, onboard and maintain existing relationships with clients.
• Conduct market research to identify potential customers and new product opportunities.
• Prepare and deliver sales presentations and proposals to prospective clients.
• Collaborate with other departments within the bank to ensure customer satisfaction.
• Adhere to all company policies, procedures, and business code of ethics.
• Cross selling to existing/new customers as per campaign being run by the business.
• Obtain and share client product satisfaction with business.
• Pre- profiling of new customers to obtain feedback on their product uptake experience.
• Ownership to resolve any problems/complaints obtained from customers contacted.
• Life stage probing of customers into potential future needs, positioning of the bank product offering and logging any leads as expected.
• Compile common service breakdown points aimed at process improvement.
• Responsible for the adoption within line of duty/area of duty of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the recognition and appropriate escalation to your supervisor with regard to continued business engagements in instances where adverse information is available.
• Offer available bank solutions to clients which include but not limited to Term loans, vehicle and Asset Finance, Mortgages, Credit cards, Banca assurance, Agency banking, G.M/Forex, Trade Finance, Digital Channels, Mobile banking, Online banking, Till2bank, Lipa 360, Business and Personal banking accounts.
• Engage Inactive and dormant clients in a view to activating the banking relationships.

QUALIFICATIONS
Experience & Competencies

• Bachelor’s degree in business related field.
• Work experience in sales and marketing or related field for at least one year. Retail sales experience is an added advantage.