ATM Custodian at G4S

Job Roles

ATM Up time

• Ensure that the ATM terminals are correctly stocked with cash and stationary (as per order instruction).
• Maintain close liaison with the ATM Logistics team to ensure that equipment problems are dealt with promptly.
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved in time.
• Ensure that all ATM terminals cubicles are kept clean and maintained in good condition.

ATM Cash /Replenishment

• Control ATM cash according to laid-down instructions (ATM, bags or canisters must be sealed).
• Balance cash at the required intervals.
• Ensure correct process has been followed and correct details entered on the ATM (system).
• Obtain slip for every replenishment.
• Report no service or change in service.
• Report and action differences in ATM cash promptly (daily or as and when required / instructed).
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss (at all time).

Deposits/Purge Bin

• Clear cash deposits accurately promptly if applicable.
• Hand irregular deposits or those requiring scrutiny to the BSO or any other designated officer for scrutiny promptly.
• Ensure Delivery of deposits to Bank or G4S Cash Centre.

Reports/Reconciliation

• Action ATM reports as listed on the duty list promptly in terms of laid-down instructions.
• Ensure ATM slips are controlled and delivered to the cash centre.
• Reconcile ATM cash daily (same day) as per laid down procedure, Not allowed to leave premises if not in balance.

Qualifications

• O- Level with at least a C Plain.
• Strong communication skills and problem solving skill.
• G4S Standard Operating Procedures
• Delivering performance
• Customer Thinking
• Three to five years in Operations management dealing with customers and front line employees

Technical Skills

• Financial Acumen
• Conflict Management.
• Computer Literate (Microsoft Word, Microsoft Excel – Advanced level are advantageous, Microsoft PowerPoint – Basic level)
• ERP system (s)
• Google suite of products

Behavioral Skills – Management

• Understanding the Organizational environment
• Understanding the organisation’s goals and objectives
• Dealing with complexity and changing circumstances
• Acting professionally, supporting and working with others
• Delivering objectives
• Deliver great customer service
• Sharing and cooperating