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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Job description
Job Purpose
The purpose of the Contact Center Manager role is to develop and implement strategies, operations and processes in order to deliver a superior and highly differentiated customer experience across all customer contact touch points (Contact Center, Self-care platforms) in line with overall Finserve strategy.
Reporting to the GM - Marketing and Communication (Finserve), the ideal candidate will manage a team of Customer Center agents (level 1 and Level 2) on a day-to-day basis, overseeing operations, staff productivity, HR issues as well as offering supervision and leadership.
Key Responsibilities will include;
Required Qualifications and Experience
Desired Behaviorial Competencies
If you meet the above requirements, please submit your application by attaching your current CV.
Please note that submissions without cvs will not be considered and only shortlisted candidates will be contacted.
Interested and qualified? Go to Equity Bank Kenya on www.linkedin.com to applyBuild your CV for free. Download in different templates.
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