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The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with almost 300 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces industry-leading events such...
Role Description
The East African Region Operations Manager is responsible for the harmonious execution of all East Africa Contracts and Projects of GSM Systems. This includes the full understanding of what value each contract and project is required to deliver to all the stakeholders. This further includes the assurance of the delivery of that value and the communication of the success of this to both internal and external stakeholders.
The role will report directly to the Africa Director and indirectly to the Group COO and will be responsible for personnel management to deliver these outcomes and includes the personnel motivation and growth to drive performance levels that directly impacts customer experience and internal goals. This role will work closely with the Local Operations and Account Managers to ensure that all delivery SLA’s, KPI’s and targets are met both in time at the highest levels of performance. Input to senior management on risk mitigation, change order management and strategic alignment with customer goals is a key deliverable of this role as well.
The candidate will lead the Regional Team in the to the highest level of Contract and Operational fulfillment and be responsible to deliver that outcome to the senior levels of customer management teams. Performance will be measured and incentivized on the basis of a clear set of KPIs to include on time and accurate reporting and effective Customer Satisfaction Measurement.
Duties and Responsibilities
Interact with Employees and potential employees in order to drive a dynamic and growing workforce.
Best Fit
GSMS Principles
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