Assistant General Manager - Resort at Rose Avenue Group

Job Description

A 3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking for Assistant General Manager. He / She will be assisting the Hotel’s General Manager in all aspects of operations at the hotel, day-to-day staff management and guests, thereby responsible for managing the Hotel’s management team and overall hotel targets to deliver an excellent Guest experience.

Job Responsibilities

• Ensuring highest standards of professional service to customers/guests.
• Designing and developing day-to-day operational strategies and functions of the hotel to ensure total guest satisfaction.
• Ensuring that the annual budget approved by the Management is met through increased revenue, cost control measures and setting of targets to the staff.
• Ensuring the hotel capacity is at 100% by closely monitoring the hotels business reports on a daily basis and take decisions accordingly. 
• Maintaining and managing the hotel equipment, infrastructure, inventories, and other facilities efficiently and advising the Directors and Management on the same.
• Ensuring optimal staffing, maintaining updated staff records and staff discipline, motivating and mentoring the hotel staff.
• Ensuring full compliance to the hotel operating controls, policies, procedures and service standards.
• Handling customers’ complaints, and oversee the service recovery procedures.
• Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Maximizing room yield and the hotel revenue through innovative sales practices and yield management programs.
• Liaising with the external stakeholders.
• Ensuring the Gym and swimming pool are in order and the equipment are well and running.
• Preparing monthly financial report for the Directors and Management.

Other Requirements

• Must have a Bachelor or Diploma in Hospitality Management.
• Diploma or Certificate in Business field is desirable, especially in Business Management or Administration, Human Resource Management, Sales & Marketing.
• Minimum 5 years’ experience as an Assistant General Manager or Senior Supervisor in a three-star hotel and above.
• Strong general management, staff management and demonstrated leadership skills.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong report writing skills.