Associate Information Systems Officer at United Nations Office at Nairobi (UNON)

Responsibilities

• Manage and oversee ICTS tasks related to the DG's Compact.
• Collect and update data for Sub-programme 4 (ICTS), ensuring accurate and timely reporting of results in the Programme of Work.
• Develop and implement innovative solutions to customize the Service Management Tool, aligning it with approved CBO service lines.
• Monitor and drive continuous service and process improvement initiatives.
• Assist with data analytics for CBO survey results, providing insights and analysis for DAS services as a whole.
• Participate in preparing user requirements and other technical specifications.
• Undertake analysis of well-defined modules within the system, develop enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g., to meet individual user requirements).
• Participate in developing and maintaining Information Systems project plans, schedules, and budgets. Assist in identifying appropriate human and technical resources to complete the project, assist in assuring that deviations from project schedule are addressed and communicated, assist in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables.
• Write and develop programs to interface with existing systems.
• Ensure data security and integrity.
• Prepare, update and maintain system’s documentation and related technical/procedural manuals.
• Assist in the set-up and monitoring of software performance measures.
• Participate in facilitating communications between ICTS and its clients for good client relations and be responsible for small to medium client accounts.
• Assist in the development of Service Level Agreements (SLAs) between the client and ICTS, for either specific IT services or general technology support, including any charge back mechanisms.
• Draft training materials and conduct training sessions and demonstrations of systems for users.
• Perform any other duties as required.

Competencies

• PROFESSIONALISM: Good knowledge of systems design and development, management, implementation and, maintenance of information systems; ability to develop and manage centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information systems and business operational issues so as to thoroughly analyze and evaluate critical systems matters; good knowledge of a range of computer languages and development paradigms, knowledge of organization's information infrastructure and IT strategy as it relates to user area(s); ability to analyze and interpret data in support of decision-making and convey resulting information to management; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect.

Education

• Advanced university degree (Master's degree or equivalent) in Information Systems, Computer Science, Mathematics, Statistics or related field is required. A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Certification in Prince 2 or PMP project management frameworks is desirable.
• Certification in ITIL foundation is desirable.

Work Experience

• A minimum of two years of progressively responsible experience in IT Software Projects planning, design, development, implementation and maintenance of computer information systems or related area is required.
• Experience in data analytics or related area is desirable.
• Work experience within the United Nations system or similar international organization is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.