Chapter Lead - Commercial Management at Safaricom Kenya

Reporting to the Tribe Lead, the role holder will be a tenured expert in developing and implementing sales channel strategies. He/she will conduct market research and design the best possible value proposition and develop pricing and product mix strategy to maximize sales, profitability and impact.

The Commercial Management lead is also equally responsible for ensuring operational execution of the sales strategy. He/she will design the operational rollout and drive a commercially scalable strategy with critical operational controls and clear KPIs.

Key Responsibilities

Customer Proposition and Sales Strategy:

• Responsible for packaging the Customer Value proposition (customer offering, unique selling points)
• Generate customer insights, develop comprehensive value propositions and Go-To-Market strategies that will enable Digifarm to drive sustainable and commercially viable acquisition, usage and retention of Customers
• Business case development: ensure the commercial strategy is implemented in alignment with overall tribe strategy, market needs and requirements.
• Channel Acceleration/penetration; Responsible for gaining leadership in the market segment in Kenya.

Operational Implementation:

• Leads the design and execution of a commercially viable sales and operational strategy
• Works with the product teams to design and implement operational controls and processes across all the customer products
• Responsible for developing and ensuring all operational KPIs are met
• Works with internal stakeholders – finance, audit etc. – to ensure best in class operational controls have been implemented
• Participates as an expert, solving complex problems related to area of expertise on an ad-hoc basis with other teams within the Tribe;
• Acts as servant leader, rather than line manager, maturing the organization readiness, as opposed to controlling the work

QUALIFICATIONS

Must have technical / professional qualifications:

• Business Related Degree
• At least 7 years’ experience in working with supply chains or in similar operational roles (experience focused on tech-enabled or digital early-stage products is a bonus)
• Strong customer insights, critical thinking, and problem-solving skills
• Analytical, detail-oriented and organized 
• Entrepreneurial, innovative, and comfortable working in unstructured environments
• High level of self-initiative and drive to lead a team to execute
• Proven management and collaboration skills, and ability to grow and develop teams