Direct Sales Representatives at Maisha Bora Sacco Ltd

• We are looking for a self-driven and results-oriented person to fill the position of Direct Sales Representative. He / She will be responsible for responsible for promoting and selling Sacco’s products and services to both potential and existing members, actively seeking out new members, building strong relationships, providing personalized financial solutions to meet member’s needs, achieving sales targets, maintaining high levels of customer satisfaction, and ensuring compliance with regulatory requirements.

Duties and Responsibilities:

Sales and Marketing:

• Actively seeking out new members through cold calling, networking, and referrals
• Carry out recruitment of new individual and corporate members 
• Ensure new members are registered in time and advise members on their membership numbers 
• Promoting and selling Sacco products and services to potential and existing members
• Educating potential members on the benefits of joining the Sacco and its various products 
• Meeting sales targets and goals set by the Sacco management 
• Participate in product campaigns to ensure product information is readily available to members

Customer Relationship Management:

• Building and maintaining strong, long-lasting customer relationships
• Activation of dormant accounts as per the set targets
• Handling inquiries and complaints from members effectively and professionally and escalating where necessary
• Providing personalized service to members by understanding their financial needs and offering appropriate solutions
• Pass Sacco information to the members on any new policies or new product in the market

Documentation and Compliance:

• Ensuring all sales activities are recorded accurately and promptly
• Adhering to all regulatory requirements and internal policies of the Sacco
• Maintaining confidentiality of member information and financial records

Market Research and Reporting:

• Keeping abreast of market trends and competitors’ activities
• Providing feedback to management on market conditions and member needs
• Preparing regular reports on sales activities, achievements, and challenges

Team Collaboration:

• Working closely with other departments within the Sacco, such as credit, operations, and administration, to ensure seamless service delivery
• Participating in team meetings and training sessions to enhance product knowledge and sales techniques
• Any other duties as may be assigned from time to time

Minimum Requirements

• Diploma in Marketing or any other business related course related field
• One (1) year sales experience or client relationship management in a similar set up
• Must be a qualified driver with a valid driver’s license and a clean driving record with a minimum of 3 years of driving experience.

Skills and competencies

• Strong communication and interpersonal skills
• Ability to persuade and negotiate effectively
• Good understanding of financial products and services offered by the Sacco
• Proficiency in basic computer applications such as MS Office and CRM software will be an added advantage
• Self-motivated and driven by sales targets
• Customer-oriented with a positive attitude
• Ability to work independently and as part of a team
• Integrity and trustworthiness in handling member informationDirect Sales Representatives