Food and Beverage Supervisor at Karen Country Club

About the job

Following a vacant position of Food & Beverage Supervisor within our Food and Beverage Department, we seek applications from qualified candidates to fill the role.

The successful candidate will be responsible for coordination and supervision of the Food and Beverage service department and ensuring professional service delivery.

Duties and Responsibilities

Ensure overall upkeep of food and beverage outlets

• Frequently check the Club’s facilities and areas that require services from the department.
• Inspection of assigned food outlets during working hours.
• Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
• Inspect, plan, and ensure that all materials and equipment are ready for service.
• Ensure any repairs or rectification of deficiencies is done before service.

People management

• Coordinate service staff during service.
• Inspect grooming and attire of staff; rectify any deficiencies.
• In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guidelines and work forecasts. Adjust schedules throughout the week to meet the business demands.
• Train staff and ensure they operate within the Club standards.
• Offer guidance to the staff and ensure they are utilized to their optimum.
• Assist the F&B Manager in conducting performance appraisals within the department.
• Ensure employees live the Club values by being an example.
• Drive a great customer experience agenda amongst the teams.

Maintenance of high service standards

• Consistently get feedback from members and guests on services rendered, review and recommend improvements.
• Ensure that there is sufficient staff to manage the daily service.
• Ensure timely service turn around on all orders.
• Ensure all orders made are to the specification of the member and their guests.
• Address any challenges faced by staff during service.
• Hold regular discussions with staff on their performance.
• Enforce the set Standard Operating Procedures (SOPs) in everyday operations of the Department. Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.

Academic qualifications and experience

• A Degree in Hospitality Management.
• A Diploma in Food and Beverage management.
• Proficiency in use of computers, communication in email and telephone.
• 3-4 years of progressive experience in a busy F & B Operation.
• Experience using POS system.

Personal attributes

• Must possess great customer service skills.
• Great Leadership skills, An effective people manager.
• Assertive, ability to handle matters diplomatically but tactically.
• Excellent communication skills orally and in writing.
• Good interpersonal skills.
• A team player with an ability to work with different levels of staff.