Supervisor – Appeals & Grievance at Kenya Revenue Authority (KRA)

Job purpose

This role is responsible for providing guidance and implementing all appeals & grievance management activities.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

• Supervise day to day operations in the unit
• Supervise, Coach and Mentor Staff

Operational Responsibilities / Tasks

• Analysis and review of issues raised in appeals in timely manner.
• Prepare cautionary letters to staff;
• Provide and update PSC on staff data, leavers and joiners;
• Collection of views on evidence tendered.
• Preparation of position papers on cases.
• Analysis of grievance reports and give recommendations
• Ensure that all staff members know what steps to follow and whom to contact in case of a grievance
• Follow up with each grievance by investigating the event.
• Preparation of documents for review.
• Capturing and preparation of minutes of deliberations of the Grievance and appeal Committee
• Seeking clarification from Departments/ Officers/Investigators on matters raised.
• Safe custody of documents and reports

Job Dimensions:

Financial Responsibility

• N/A

Responsibility for Physical Assets

• Responsible for physical assets assigned by the institution.Decision Making / Job Influence

• Make strategic, operational and financial decisions
• Plans the work of subordinates
• Assigns work to subordinates
• Monitors subordinates work performance
• Appraises/evaluates subordinates performance

Working Conditions

• Works predominantly in a comfortable environment/Office Setting

Job Competencies (Knowledge, Experience and Attributes / Skills).

      Academic qualifications

• A degree in Human Resource Management or related field from a recognized institution.

Professional Qualifications / Membership to professional bodies

• Diploma in HR/Post graduate Diploma in HR/ Certified Human Resource Professional (CHRP)
• Membership to a Professional Body – IHRM

Previous relevant work experience required.

• Minimum of 3 years work experience in a similar

Functional Skills, Behavioral Competencies/Attributes:

• People management skills.
• Risk management and analysis.
• Results driven and analytical.
• Strong decision-making skills.
• Excellent communication skills.
• Good interpersonal skills.
• Technological ability.
• Tax business understanding.

All applications should be submitted online by 27th June, 2022.