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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Supervisor – Quality Assurance
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
- Keep track of departmental quality assurance policies and procedures in accordance with best practice.
- Document internal audits, ISO audits and other quality assurance initiatives.
- Prepare semi-annual departmental QMS management review reports.
- Organize QMS review meeting with the department’s Senior Management.
- Review and enhance compliance with Quality management system (QMS) requirements.
- Recommend and follow-up implementation of corrective actions for QMS non-conformities.
- Assessing, documenting and reporting service quality performance.
- Monitor and follow-up system updates of audit recommendations implementation status by responsible parties.
- Ensure all departmental quality standards are met.
- Recommending changes and continuous improvements in quality performance of the department.
- Reviewing and recommending amendment of quality policies & procedures to incorporate trends and continuous improvements.
- Communicating and creating awareness on quality standards and quality performance among department staff.
Job Dimensions:
Decision Making / Job Influence
Working Conditions
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor degree in Business Studies, Economics, Statistics or related field from a recognized university.
- Master’s Degree will be an added advantage.
Professional Qualifications / Membership to professional bodies
- Quality Audits, Quality Improvement or quality assurance.
Previous relevant work experience required.
- At least 3 years working experience in work experience in similar role
Functional Skills, Behavioral Competencies/Attributes:
- Honesty and integrity of character.
- Good planning, organizational and analytical skills
- Resilient, focused and results oriented
- Excellent oral and written communication, presentation and interpersonal skills
- Motivated, dynamic and dedicated team player
- Team player with strong interpersonal skills
Method of Application
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
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