Systems Administrator - Open, Distance and e-Learning (ODeL) at Presbyterian University of East Africa

PUEA/OSA/10/2023    

Job Description:

• The Systems Administrator - Open, Distance and e-Learning (ODeL) at Presbyterian University of East Africa (PUEA) will develop and maintain Moodle LMS System for University and ensure appropriate use of the E-learning system in line with the University’s policies and regulations. He/she will also work with ICT team to address the normal ICT user support requests.

Requirements for Appointment

•  Bachelor’s degree in computer science, technology, software engineering or related field with 5 years of related work experience with advanced Moodle use and ICT support with a minimum 3 years of experience working in a higher education context;
•  A certification in Training will be an added advantage;
•  At least 5 years’ experience in LMS management from a university setup or recognized academic institution or a related field;
•  Knowledge of Excel, Microsoft applications such as Microsoft Dynamics Navision and
• CRM will be an added advantage.

Duties and Responsibilities

The Systems Administrator - Open, Distance and e-Learning (ODeL) shall be responsible for and perform functions which include but not limited to the following:

• System and technology management
•  Maintain and develop the LMS, in partnership with the ICT and ODeL team.
•  Provide helpdesk support including responding to calls and emails from system users;
•  Help users to navigate and get the most out of the LMS, including being a point of contact on how to access courses, resources and live reporting;
•  Continuously strive to promote better user experience of LMS content, staying on top of technical and operational trends in LMS improvements;
•  Maintain course content by working with course developers to ensure information is current;
•  Create, configure and edit learning content in the LMS;
•  Create and maintain templates and technical how-to guides in the LMS;
•  Actively identify and resolve system bugs, defects and issues as they arise and/or develop recommendations for improvement.
•  Act as a conduit between ICT, design teams and staff with queries.
•  Any other duties that may be assigned by the immediate Supervisor;