Vacancies at Stratostaff

Purpose of the Job

The jobholder is primarily responsible for identifying potential leads, participate in the tendering process, and attending to requests for proposals. The position will also entail developing strong and stable relationships, attend to quotations and negotiate with underwriters and clients to ensure growth of the portfolio and retention of existing clients to achieve set budgets which are aligned to the company’s strategic plan.

Key Accountabilities

• Generate new business in line with agreed individual targets
• Identify, target and build new relationships with existing and potential clients for revenue growth.
• Develop a credible pipeline of prospective clients and growth strategies that enables you to achieve personal monthly and annual targets.
• Clearly articulate value propositions for segments and industries for existing and prospective clients
• Identify, target, and penetrate niche markets and create awareness of Insurance products within the niche market.
• Preparation of competent proposals /quotations / presentations to prospect clients
• Provide consultancy to clients to aid the client make a decision
• Work closely with Retention Team to ensure smooth customer service during on boarding.
• Develop business growth strategies to help drive revenue growth.
• Developing and sustaining long-lasting relationships with customers
• Creating targeted sales and marketing plans.
• Understand client needs and be able to tailor solutions to address them.
• Participate in product development and creation of marketing collaterals to support targeted value propositions.
• Participate in development of various products distribution channels.
• Develop a calendar for marketing campaigns.
• Maintain existing relationships in order to protect existing books of business.
• Provide weekly and monthly production reports.
• Ensure premium for the business introduced is collected.
• Mentoring & Coaching  of Junior Staff

Skills, Knowledge and Personal Attributes Required:

• Demonstrating in-depth knowledge of insurance products and relationships within insurance industry  
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiation and networking skills.
• Persuasion Skills.
• Organizational and analytical skills.
• Interpersonal and communication skills.
• Flexibility and adaptability.
• Integrity
• Team Player
• Passionate, confident, energetic, and proactive.

Academic & Professional Qualifications:

• Bachelor’s Degree in a Business-related field.
• Diploma in Insurance ACII/AIIK.
• 6-10 years’ Experience in sales management with a proven track record.

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Key Areas of Responsibilities

•  Sales Growth & Strategy Implementation: Achieve individual sales targets by implementing digital sales strategies to increase customer acquisition, retention, and revenue generation.
• Digital Monitoring & Data Analytics: Conduct daily and weekly analytics on digital leads, application downloads, user activities, and sales conversion rates. Create and optimize customers' buying funnels through insightful data analysis.
• CRM Management: Diligently upload, update, and manage prospects and leads on our CRM platform, ensuring timely and accurate follow-ups.
•  Marketing Collaboration: Work hand-in-hand with the marketing team to develop and launch compelling digital campaigns across various platforms, including social media.
• Market Insight: Regularly conduct market research to stay ahead of industry trends, competitor activities, and emerging opportunities in the digital insurance space.
• Client Relationship Building: Foster and maintain robust relationships with clients, providing ongoing support, product recommendations, and personalized consultations.

 Requirements

•  Proven Experience: Demonstrable track record in sales and business development within the insurance, financial sector, or FMCG industry.
• Technical Proficiency: Adept with CRM systems, Microsoft Office, and other relevant software tools with a strong grasp of digital marketing strategies.
• Communication Skills: Outstanding interpersonal and communication abilities with a knack for building and sustaining client relationships.
•  Autonomous & Team Player: Ability to seamlessly work independently or collaboratively within a team, showcasing self-motivation and goal orientation.
• Proven track record: Of sales performance against set targets.

Skills, Competencies and Knowledge

• Respect & Accountability: High regard for colleagues coupled with a strong sense of responsibility for your work and contributions to the team.
• Multitasking Ability: Capability to efficiently juggle and contribute to multiple projects simultaneously with moderate supervision.
• Problem-Solving Skills: Apply objective judgment, technical skills, and past experience to address and resolve business challenges effectively.
• Continuous Learning: An eagerness for ongoing knowledge acquisition and sharing, with an understanding of the impact of your decisions.
• Experience in digital sales or customer service using various platforms including chat, online quoting, email, and virtual appointments is preferred.
• Familiarity with computer-based documentation or CRM software for tracking inquiries.
• Excellent written communication skills, with the ability to interpret and respond to clients’ needs effectively.
• Attention to detail and adherence to established productivity and quality standards are crucial.

Qualifications

• A Bachelor’s Degree in business, marketing, or a related field is required.
•  A Diploma in Insurance will significantly enhance your candidacy.

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Duties and Responsibilities

• To drive business growth through the creation of new affinities in various platforms.
• To develop and implement strategies for affinity business through the creation of new opportunities for business acquisition, retention, customer service, and operations.
• Implement effective distribution channels and pricing strategy for new affinities.
• Prepare and implement the affinity budget.
• Develop mechanisms for measuring performance across different products and different affinities.
• Lead innovation and product development of different affinity solutions.
• Maintain close working relationships with key stakeholders to ensure better relationships.
• Develop effective debt management strategy for affinities.
• Drive distribution of affinity sales through digital channels.
• Meet affinity set sales target.
• ​​​​​​​Submit the monthly sales reports & sales pipeline.

Key result areas

The accountability areas are as follows:-

• Create effective affinity distribution models for diverse products.
• Meet 100% annual affinity budget.
• Ensure 100% retention of affinity business.
• 100% conformity to operational guidelines.
• 90% adoption of digital processes.
• Customer service satisfaction index of 95% and above for affinity clients.
• Growth of affinity solutions and bundled products.

Key Competencies

• Excellent communication and problem-solving skills.
• Product knowledge - Adequate knowledge and understanding of general insurance products.
• Quality - Demonstrates accuracy and thoroughness.
• Customer service - Respond promptly to customer needs.
• Able to work and lead a team to achieve commitment.
• Be a person of integrity.

Knowledge and Skills Required

• Five (5) years of experience in a supervisory position in the insurance or financial services industry.
• Understanding and experience in creating affinities.
• Experience in business development and retention.
• A proven track record of sales performance against set targets.
• Healthy knowledge of IT solutions and systems.

Academic and Professional Qualifications

The job holder must possess:

• A bachelor’s degree in a business-related field.
• Diploma in Insurance (ACII) or AIIK is an added advantage.