Job Opportunities at Mercy Corps

The Consultant will:

• In coordination with the AgriFin Communications Lead, publish content on social media and the Sprout & AgriFin website, maintaining continuity of themes, designing layout, streamlining navigation, and increasing online presence to potential partners. 
• Manage the Sprout Platform mailing lists and internal file storage system through the CRM, ensuring upkeep and organization. 
• Implement the Sprout Platform’s internal and external communications and social media strategy, draft and publish periodic newsletters, document, socialize, and share major achievements, milestones, and updates. 
• Support the Sprout Platform in achieving a strong, visible social media presence by developing concepts with viral potential and acting as an advocate for the company in social media spaces, engaging in dialogues, and answering questions where appropriate. 
• Develop marketing and branding initiatives, conduct research related to targeted audiences and regional competitiveness. 
• Streamline program reports and deliverables to highlight impact and learning across counties or topics. 
• Write and edit content to improve overall coverage and presentation of the Sprout Platform. This includes making suggestions for improvements, rewriting and rearranging material, checking for consistency, verifying quotations or illustrations, creating lists of acronyms and tables of contents, and providing guidelines for the indexer when applicable. 
• Proofread to ensure consistency in spelling, style, headings, grammar, font sizes, bullet listings, and spaces. Verify that no text is missing or cut out accidentally during layout, and check numbering, paragraphs, headings, and sub-headings to ensure they correspond to the table of contents. 
• Manage the design, content, and development of new branded collateral (booklets, infographics, videos, etc.). 
• Develop, prepare, and distribute marketing materials, social media campaigns. 
• Ensure proper use of Sprout, Mercy Corps AgriFin, and donor graphics and branding. 
• Work with the Sprout and Mercy Corps AgriFin on communication and learning opportunities: including events/workshops/visits. Prepare relevant communications for learning products such as briefs, op-eds, case studies, short videos etc. for dissemination. 
• Work with the content team to create and continuously improve the content intake process for content creation and design
• Monitor and manage the Content Development Process to support the Zambia Government Content Development Project, promote partnerships including with the Zambia Government, and promote and market final and uploaded content on the Sprout Platform. 
• Lead marketing of FFO Market Research to Sprout FFOs and non-Sprout FFOs via LinkedIn and email campaigns, support research survey instrument development, and share survey learnings through marketing channels
• Engage in other communications-related activities,and support project management as and when required. 

Consultant Deliverables:

• The consultant will work to produce updates showing the achievement of the deliverables listed below, alongside regular progress reports and activity time logs, in close collaboration with the DCSA Director and Sprout Platform Lead:
• In coordination with the AgriFin Communications Lead, publish content on social media and the Sprout & AgriFin website, maintaining continuity of themes, designing layout, streamlining navigation, and increasing online presence to potential partners. 
• Manage the Sprout Platform mailing lists and internal file storage system through the CRM, ensuring upkeep and organization. 
• Implement the Sprout Platform’s internal and external communications and social media strategy, draft and publish periodic newsletters, document, socialize, and share major achievements, milestones, and updates. 
• Support the Sprout Platform in achieving a strong, visible social media presence by developing concepts with viral potential and acting as an advocate for the company in social media spaces, engaging in dialogues, and answering questions where appropriate. 
• Develop marketing and branding initiatives, conduct research related to targeted audiences and regional competitiveness. 
• Streamline program reports and deliverables to highlight impact and learning across counties or topics. 
• Write and edit content to improve overall coverage and presentation of the Sprout Platform. This includes making suggestions for improvements, rewriting and rearranging material, checking for consistency, verifying quotations or illustrations, creating lists of acronyms and tables of contents, and providing guidelines for the indexer when applicable. 
• Proofread to ensure consistency in spelling, style, headings, grammar, font sizes, bullet listings, and spaces. Verify that no text is missing or cut out accidentally during layout, and check numbering, paragraphs, headings, and sub-headings to ensure they correspond to the table of contents. 
• Manage the design, content, and development of new branded collateral (booklets, infographics, videos, etc.). 
• Develop, prepare, and distribute marketing materials, social media campaigns. 
• Ensure proper use of Sprout, Mercy Corps AgriFin, and donor graphics and branding. 
• Work with the Sprout and Mercy Corps AgriFin on communication and learning opportunities: including events/workshops/visits. Prepare relevant communications for learning products such as briefs, op-eds, case studies, short videos etc. for dissemination. 
• Work with the content team to create and continuously improve the content intake process for content creation and design
• Monitor and manage the Content Development Process to support the Zambia Government Content Development Project, promote partnerships including with the Zambia Government, and promote and market final and uploaded content on the Sprout Platform. 
• Lead marketing of FFO Market Research to Sprout FFOs and non-Sprout FFOs via LinkedIn and email campaigns, support research survey instrument development, and share survey learnings through marketing channels
• Engage in other communications-related activities,and support project management as and when required. 

Required Experience & Skills:

The individual consultant must demonstrate significant experience and expertise in:

• Bachelor’s Degree in Social Sciences or Development Studies, Communications, Social Psychology, Behavioral Economics, Micro-finance, Business Administration, Communications and Marketing, ICT4D, Organizational Development, or Banking and Finance;
• A minimum of 20 years professional experience ls in leadership, operations, communications, relationship building, strategic planning roles
• Experience in marketing in the agricultural sector is a plus. 
• Demonstrated ability to manage websites and social media
• Demonstrated ability to carry out independent data analysis and presentation of results to a wide variety of audiences
• Demonstrated ability to multitask, excellent attention to detail and ability to take ownership of tasks, being accountable for their completion with minimal supervision. 
• Strong written and oral communication skills in English, including report development, writing, and editing
• Demonstrated ability to work constructively in teams 
• Demonstrated experience in collaborating with an international organization. 
• Demonstrated experience in producing public-facing communication and marketing outputs for a professional client. 
• Understanding and experience in developing communication and marketing products or written material (as applicable) to appeal to both commercial audiences and NGO, government and CSO audiences
• Experience working in Kenya, Tanzania, Ethiopia, Nigeria and/or Zambia preferred
• Excellent computer, verbal, and written communication skills, including report development, writing and editing. 
• Demonstrated competence used shared document platforms including GSuite, as well as Microsoft Applications (Word, Excel and Powerpoint). Ability to use flow-chart / decision-tree design software is an advantage. 
• Demonstrated analytical and problem-solving skills, attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members. 
• Excellent interpersonal skills. 
• Willingness to travel
• Able to manage team and clients remotely

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General Position Summary

• The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the operations functions. The overriding objective for the Operations Department is the prompt and effective provision of support services to MC beneficiary populations in compliance with both Mercy Corps and Donor policies, procedures, regulations and specifications. The Senior Operations Officer is responsible for facilitating program operational support for Mercy Corps Kenya (MCK) Samburu Field Office. Working closely with Program teams and Country Office Operations team, the Senior Operations Officer is instrumental in supporting program activities through his/her services in matters procurement, logistics, and general field office administration.

Key Responsibilities:

Procurement

• Daily handling of Mercy Corps Kenya procurement activities at field office level in close consultation with the Procurement Manager.
• Ensure full understanding and adherence to Mercy Corps procurement policies and tools and assist as needed in training field staff on these policies.
• Guide field staff as required to create clear and understandable Purchase Requests (PR) and other procurement related documentation.
• Collect quotations and bids from the field market for PRs as per Mercy Corps standards and formats.
• Directly interact with field vendors during solicitation of quotations – explain Mercy Corps procurement standard forms/procedures and ensure that vendors are compliant with the same.
• Prepare the required documentation of procurement transactions and ensure compliance with Mercy Corps standards.
• Maintain thorough procurement files as outlined in the Field Procurement Policies and Procedures.
• Facilitate monthly compilation and submission of updated PR Master List to the Procurement Manager.
• Facilitate timely processing of due payments to vendors in collaboration with originators and finance department.
• Maintain an updated data base of field market prices of commonly procurement goods and services

Logistics

• General management of Mercy Corps Kenya vehicles in close consultation with the Operations Manager.
• Ensure that all field vehicles are safe and road worthy.
• Collecting and distributing of vehicle log-sheets to drivers; responsible for monthly compilation and submission of log-sheets to Operations Manager
• Schedule vehicles use and movement plans to meet programmatic and operational needs.
• Oversee fuel purchase and closely track consumption in coordination with gas station(s)
• Organize regular service schedules for vehicles and ensure repairs are done in a timely manner.
• Responsible for ensuring fleet safety measures are fully implemented and adhered to in accordance with Mercy Corps fleet management policy/SOPs.
• Ensure that security incident reports are completed and filed (if related to vehicles).
• Responsible for Warehouse/Stores management and reporting.
• Facilitate proper asset management; maintain proper and updated asset register in close collaboration with the Logistics Officer.

Safeguarding

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

Office Administration

• Responsible for field office premises general facility management including security and hygiene upkeep and maintenance.
• Manage and renew office and other field premises lease agreements.
• Facilitate procurement of general office supplies for running the field office.
• Ensure proper management and coordination of staff travel arrangements in close consultation with the Logistics Officer and Admin Coordinator
• Preparing comprehensive, accurate and timely monthly operations reports.

 Personal learning and development

• Develop and implement a learning and development plan for yourself to ensure continuous improvement and growth in line with your performance goals and Mercy Corps commitment to organizational learning that allow as you to dedicate 5% of your working time to learning.

Adherence to Policies and Procedures

• Personal conduct should always be professional and respecting local laws, customs and Mercy Corps policies, procedures, and values at all times and in all in-country venues.
• Accountability To Participants - Mercy Corps team members are expected to support all efforts towards accountability, specifically to program participants and to international standards guiding international development work, while actively engaging ecosystem as equal partners in the design, monitoring and evaluation of our field projects. 
• Diversity and Inclusion – you have a responsibility to create a positive culture and to safeguard equity, inclusion, dignity, and respect for all. Each employee is expected to be a role model for others and ensure alignment with Mercy Corps diversity and Inclusion values

 Knowledge & Experience

• A Diploma/higher diploma in Fleet/Logistics Management, a relevant bachelor’s degree is an added advantage
• Must demonstrate understanding of logistics, procurement and administration ethics and good management skills with diverse team with large flow of information and activities.
• Must be able to work independently and prioritize, show initiative experience in an NGO setting.
• A strong understanding of donor compliance and budgets required.
• Good report writing skills and ability to make recommendations for improvements; strong computer (MS Office) skills, filling and organizational skills.
• Good spoken and written English.
• Valid drivers’ license and extensive driving experience.
• Conscientious with an excellent sense of judgment.
• Strong organizational skills.
• Ability to work simultaneously on multiple tasks.
• Ability to work as part of a team and coordinate with project personnel.