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The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Summary Of Responsibilities
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and manage the day-to-day operation of the department and ensure service standards are followed
- Address guest concerns and react quickly, logging and notifying proper departments as required
- Conduct regularly scheduled departmental meetings
- Manage the departmental budget in a fiscally responsible manner
- Oversee the recruitment and training of all Housekeeping Colleagues
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned
Primary Location
Kenya-Nairobi-Fairmont The Norfolk
Employee Status
Regular
Job Level
Management / Supervisory
Schedule
Full-time
Shift
Day Job
Travel
No
Closing Date
Qualifications
- Previous leadership experience required
- Computer literate in Microsoft Window applications preferred
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Kenyans are encouraged to apply
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Summary Of Responsibilities
Reporting to the Health Club Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Supervise and ensure all fitness services, protocols and procedures are followed
- Ensure the cleanliness of the fitness area including all equipment
- Ensure the smooth operation of all equipment through periodic service checks and reporting work orders promptly
- Plan and conduct fitness exercise sessions, personal training sessions, group training experiences, and in-service education sessions
- Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety
- Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise
- Provide a high level of guest satisfaction through effective communication
- Assist in the recruitment, development and training of all fitness staff
- Ensure proper staffing and scheduling in accordance to productivity guidelines
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Primary Location
Kenya-Nairobi-Fairmont The Norfolk
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Rotating / Shift Work
Travel
No
Closing Date
Qualifications
- Previous experience as a Fitness Instructor required
- Certification in CPR and First Aid required
- Certification in a Fitness related discipline required
- Computer literate in Microsoft Window applications preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous experience as a Fitness Instructor required
Physical Aspects of Position (includes but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Frequent kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Candidate must be a Kenyan Citizen.
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Summary Of Responsibilities
Reporting to the Head Concierge , responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Open car doors for arriving and departing guests while greeting them warmly
- Assist with the loading and unloading of luggage to and from guest vehicles
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Primary Location
Kenya-Mount Kenya-Fairmont Mount Kenya Safari Club
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Day Job
Closing Date
Qualifications
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Frequent lifting and carrying up to 30 lbs
- Constant standing and walking throughout shift
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Visa Requirements: Please insert verbiage about hotel's ability to support a work permit or visa.
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Mechanic
- Install, repair and maintain all mechanical plants, boilers and heaters
- Ensure proper functioning of all mechanical equipment and appliances
- Works professionally and accurately to avert repeat jobs
- Adheres to preventive maintenance schedule to avoid major breakdowns
- To have fully working knowledge of all systems
Summary Of Responsibilities
Reporting to the Technical Services Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Makes sure assignments are accurately and professionally done first time.
- Drives implementation of energy and cost cutting measures
- Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws and hotel rules and regulations.
- Maintains high level of all hotel services, features and hours of operations
Primary Location
Kenya-Masai Mara National Reserve-The Fairmont Mara Safari Club
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Rotating / Shift Work
Closing Date
Qualifications
- Previous experience is an asset
- Grade test 1
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Ability to work under minimum supervision.
Visa Requirements: Must be eligible to live and work in Kenya.
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First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
Summary Of Responsibilities
Reporting to the Front Office Supervisor , responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Primary Location
Kenya-Masai Mara National Reserve-The Fairmont Mara Safari Club
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Rotating / Shift Work
Closing Date
Qualifications
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer related experience an asset
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Hospitality Diploma is an asset
- Must be flexible in terms of working hours
- Must have the ability to handle cash effectively and accurately
Physical Aspects Of Position
Physical aspects of the position include but are not limited to the following:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Visa Requirements
- Insert text as applicable
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Summary Of Responsibilities
Reporting to the respective leaders depending on the department the intern is placed, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Other responsibilities will be provided during onboarding.
Primary Location
Kenya-Mount Kenya-Fairmont Mount Kenya Safari Club
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Rotating / Shift Work
Travel
No
Closing Date
Ongoing
Qualifications
- A letter authorizing your internship placement from your college/university will be required
Visa Requirements: Candidate must have the legal authorization to work in Kenya.
Method of Application
Use the link(s) below to apply on company website.
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