Openings at Accor

Job Description

Assistant Maintenance Manager

• Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction.
• You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.

Responsibilities:

• Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
• Monitors the personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Ensures colleagues, particularly guest contact personnel, are familiar with Fairmont President Club members, known repeat guests, VIPs and provide special attention and recognition.
• Assumes overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
• Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
• Maintains a high standard of personal hygiene, dress, uniform and body language.
• Attends meetings as required by the Cluster Chief Engineer.
• Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
• Ensures quality management and continuous improvement of internal systems and procedures.
• Maintains complete knowledge of all hotel services, features and hours of operations.
• Study, evaluate and review the operation constantly in order to ensure the highest standards are met at all times; proposing new trends /services to constantly improve product of guests services
• Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
• Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed on time.
• Plays an active part in ensuring statutory testing of safety systems is carried out and properly recorded.
• Produces a risk assessments including COSHH, PPE & Work Equipment. Assesses the long-term requirements of the hotel, including overhaul/ rehabilitation programs or renewal/ replacement works etc.…
• Maintains a fire Log book including all statutory checks and inspections.
• Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool, etc., as well as major plant such as Chillers, Boilers, Cooling Towers, Air handling units and Fans, Pumps, Automatic Control Systems, etc..
• Incorporates these schedules into the development of a comprehensive preventive maintenance scheme; directs and supervises the work of his Assistant and team of skilled and semi-skilled tradesmen in its continuous implementation.
• Provides competent hands-on skills to ensure all hotel systems including (but not limited to), electrical, sewage, plumbing, heating and lighting are maintained in good working order and to ensure any defects are corrected promptly and properly
• Ensures all hotel fixtures, fittings and equipment are maintained in good working order and that defects are corrected promptly.
• Conversant with the Nairobi City Council By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate suggestions to the Cluster Chief Engineer.
• Maximizes results coming from Fairmont The Norfolk relationships and partnerships.

Qualifications

Your experience and skills include:

• Previous experience is an asset
• Bachelor of Science in Electrical & Mechanical Engineering
• HND in Mechanical and Electrical Engineering
• Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
• Demonstrate ability to direct and manage both technical and administrative staff.
• Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
• Advanced skills in project planning and project management.
• Knowledge of engineering and construction records management principles and procedures.
• Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
• Ability to adapt to change quickly and strong multi-tasking.
• Excellent leadership skills.
• Proven team leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
• Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.

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Job Description

Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

• Report to the Maintenance Supervisor, sign in the Engineering log book, and attend briefings.
• Repair and maintain all HVAC, Refrigeration, and related items, - e.g. motors, switchgear, cabling etc.
• Repair and maintain HVAC and Refrigeration electric/electronic controls.
• Repair and maintain other items as designated by the Cluster Chief Engineer.
• Report all difficulties/shortcomings requests to the Cluster Chief Engineer or Supervisor as appropriate.
• To ensure that preventive maintenance schedules for all equipments are followed.
• Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.
• Maintain HVAC and Refrigeration jobs records and logs as needed.
• Regular maintenance of equipments as per list/checklist provided
• Ensure that all areas are inspected as per the provided checklist and correct information reflected
• Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority.
• Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks.
• Service and repair of HVAC and Refrigeration equipment.
• Maintain and conform to the Room Perfect Program.
• Ensure that Purchase requests form raised has detailed specifications on part/product required.
• Drive implementation of energy and cost cutting measures.
• Work accurately and professionally to avert repeat jobs.
• Adhere to preventive maintenance schedule to avoid major breakdowns.
• Involved in energy saving programme.
• Ensure assignments are accurately and professionally done first time.
• Offers suggestions to the Cluster Chief Engineer on ways of improving on energy saving and utility control.
• Perform other duties requested by the Cluster Chief Engineer or the Maintenance Supervisor.

Qualifications

• Diploma in Mechanical Engineering – speciality HVAC and refrigeration
• Has knowledge and experience of hotel facilities
• Has knowledge and experience in HVAC works
• Good spoken English 
• Conversant with relevant emergency procedures.
• Knowledge of relevant safety and security procedures.
• Knowledge of relevant guest interactive procedures.

Additional Information

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift. 
• Must be able to lift up to 20kgs. 

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Job Description

Laundry Operator

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests.
• The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilitties

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Wipe the machines to remove any traces of drips and dust.
• Ensure that machine steam press, finishing cabinet and ironing table are in good working condition and alert the supervisor or manager or maintenance if otherwise.
• Prioritize your work to start with most urgent and critical
• Check the Care Label for ironing instructions.
• Check for any broken buttons, tears and stains that might have been overseen from the previous stage of laundering. Be on the look out for the common collar and cuff stains. Give to the Seamstress or Spotter/ Machine operator if otherwise.
• Ensure that all the garments have a tag with the guests name and receipt number/room and if otherwise alert the supervisor.
• Press all guest linen and uniform and to note well done trouser should have a single press line on each leg (formal trousers) and should not have button and pocket impressions. Should also be free from wrinkles.
• Well done jacket and shirt should be free from wrinkles and should not have any press lines on sleeves (roll sleeve). The jacket collar should roll freely and shouldn't fold elaborately on the fold lines.
• Perform second checks after finishing pressing garments to ensure they are well done before putting on hanger.
• At end of shift ensure machine is switched off and surrounding area is left neat and organized.
• Reports any defective laundry equipment without delay to the laundry manager and in their absence to the chief engineer/his or her assistant
• Ensures that he/she follows health and safety procedures strictly.
• Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
• Ensures that no unauthorized garments are laundered.
• Performs any other duty as assigned by the Supervisors

Qualifications

Your experience and skills include:

• Previous experience in laundry is desired
• Being attentive and sensitive to customers and guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge

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Job Description

Reporting to the Cluster Executive Chef responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Ensure storeroom requisitions are accurate
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience in the Culinary field required
• Journeyman’s papers or international equivalent an asset
• Diploma Certification in a Culinary discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:

Management

• Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
• Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
• Is creating business cases for justification of investments and expenditures to support the approval process.
• Is responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
• Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.

Hardware

• Ensures that the hotel works with Accor Hardware partners.
• Has a good relationship with Hardware Partners.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

Software

• Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
• Has a good relationship to the Software suppliers.
• Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.

User

• Ensures that no user in the hotel has access to programs other than those needed to perform the job.
• He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
• This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.

Security / Datasafe

• Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
• Servers Infrastructure – Physical and Virtual
• Networks – Data, Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central profile solutions (CP)
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / Interfaces
• Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
• Sales force automation (SFA) - Interface
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

Scope

• Smooth running of all computer systems.
• Training of basic functions of user software.
• Regular information to IT management about the new computer trends for the future.
• Regular data safe /backup.
• Budgeting, Planning, and managing the approval process for IT Expenditures
• Compliance with IT Policies and Guidelines
• IT project management

Qualifications

Your experience and skills include:

• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details. 
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Change instigator, positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Adaptable, self-motivating individual with the ability to bring others along on the journey.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.