Vacancies at Africa Merchant Assurance Company Limited

Responsibilities:

The CEO’s main responsibility will be to drive the Company’s overall operations and sustainable growth, develop and recommend to the Board the long-term strategy, annual business plans, and annual operating budgets, maintain public confidence in the services offered by the company by developing and promoting effective industry-specific management practices, income protection mechanisms and compliance with the relevant statutory requirements. He/she should be able to lead the modernization and transformation of the Company.

Job Summary:

• Establishing proper internal monitoring and control systems and procedures.
• Lead in the formulation and implementation of corporate policies including, but not limited to, planning for impact changes in the insurance industry.
• Ensuring sound financial management of the company through portfolio management, process optimization, risk-based pricing, and cost discipline.
• Able to lead the modernization and transformation of the Company including overseeing the development and implementation of transformation initiatives.
• Ensuring that the Board of Directors is provided with all relevant information, trends in the market and recommendations to facilitate informed decision-making.
• Stakeholder management
• Lead in the implementation of strategic projects with the support of the Executive Committee.
• Ensure alignment and adherence to the Company’s culture, values, communication standards and behaviour, to create a safe and pleasant work environment for all employees.
• Delivering results while maintaining good corporate citizenship through building a professional and achievement-oriented Executive Management team
• Nurturing and maintaining a performance-driven, ethical, fair and meritocratic corporate culture that will attract and retain talented and competent individuals.
• Developing and inculcating customer focus and customer satisfaction as key attributes in the Company
• Implement digital transformation of the company for greater efficiency and enhanced customer experience.
• Monitor Customer satisfaction, identify improvement areas and implement corrective actions.
• Implement mechanisms to achieve the company’s financial targets. Monitor the top-line activities and technical results on a regular basis.
• Ensure prudent claims management and underwriting by maintaining adequate reserves and competitive insurance premium rates.
• Any other duties that fall under the responsibility of the CEO

Academic Qualifications:

• Must have a bachelor’s degree in Finance, Insurance and Business or any other relevant degree from a recognized university;
• Must have a Masters qualification in Finance, Insurance, Business or other relevant Masters qualification from a recognised university;
• Must have a minimum of fifteen (15) years experience at a senior management level in a large organisation, preferably in Reinsurance, Insurance or Financial Institutions;
• Must have a professional qualification in Insurance, Accounting or Banking or other relevant professions; – ACII, CPA(K), FIA, CIM, CIMA.

Required Skills and Competencies:

• Strategic thinker with good commercial acumen and the ability to identify and exploit economic opportunities in changing environments;
• Demonstrated ability to drive change and transformation, with a proven capability of quickly assessing complex situations, generating astute, practical and pragmatic solutions, coming up with action plans and correcting problems;
• A track record of exemplary performance leadership, effective planning and project management skills.
• Experience in implementation of institutional strengthening projects (ISPs), improving organizational efficiency and effectiveness with attention to detail;
• Ability to work under pressure, applying emotional intelligence, while exercising team leadership and effective decision-making skills;
• excellent oral and written communication, strong presentation, and negotiation skills;
• Knowledge of insurance, investment, trade, treasury and other cross-functional products.

Closing Date:   28th June 2024

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Duties and Responsibilities:

• Recruiting, selecting, training, motivating and growing the direct sales staff and independent agencies
• Sourcing quality and sustainable business for the company
• Setting goals and monitoring performance.

Qualification, Competencies and Attributes:

• Minimum K.C.S.E with a minimum grade of C plain
• Degree or Diploma in any business-related field will be an added advantage
• Certificate of Proficiency (COP)
• Track record of three years in insurance sales.

Closing Date:   16th June 2024

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Requirements:

• Proven experience as a Personal Assistant or Executive Assistant, preferably supporting senior executives.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in all work performed.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Exceptional written and verbal communication skills.
• Ability to maintain confidentiality and exercise discretion in all interactions.
• Flexibility and adaptability to changing priorities and deadlines.
• Professional demeanor and interpersonal skills.

Key Responsibilities:

• Documentation and Reporting: Prepare detailed reports outlining investigation findings, adjustment results, and recommended settlement amounts.
• Claim Assessment: Investigate and analyze both motor and non-motor insurance claims to determine the validity and coverage of the claim
• Coverage Determination: Interpret insurance policies to ascertain the level of coverage applicable to each claim
• Review documents and pertinent requirements regarding an insurance claim.
• Ensure that the insurance claim made by the insured is complete in form and complies with the documentary requirements of an insurance claim.
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning payments, claims process, service providers, and the filing/completion of proper forms.
• Record all claims transactions including appointment of Loss Adjusters, investigators and surveyors.
• Prepare claims registers for claims and update the various claims reports.
• Track and follow up on receipt of necessary forms/documents.
• Process payments to insured’s and service providers as per SLA.
• Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews.
• Attend to walk-in clients.
• Reconciliation of service providers statements.
• Ensure that claims, appointment and payments are processed within the set TATs and files duly updated.
• Ensure that initial demand letter is prepared, sent out on all recovery matters and recovery register updated.
• Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets.
• Record and update all required registers or company data across all necessary system. 
• Initiate, pursue recover under motor, XOL, FacRe or any other recovery.
• Adhere to claims manual procedures and process.
• Perform any other duties as may be assigned from time to time.

Experience and Qualifications Required:

• A bachelor’s degree in Business Administration, Office Management, Secretarial Studies, or a related field is preferred.
• 2–3 years’ experience in Senior Executives or Management Support.
• Knowledge and experience in Finance will be an added advantage.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Non-Motor loss adjustment knowledge

Closing Date: 14th June 2024 at 5:00 p.m.