Operations Manager at Co-operative Bank of Kenya

Duties & responsibilities

Reporting to the Chief Executive Officer, the role holder shall be responsible for overseeing the operations function of the Association. Specific duties shall include;

• Contribute to the development and implementation of strategic plans and decisions of the national executive committee;
• Oversee the overall quality service delivery by the Association to its members, partners, and stakeholders;
• Ensure smooth and effective member onboarding;
• Plan, Organise and coordinate the Association programs and activities in the country;
• Provide management direction to regional staff and representatives across the country;
• Ensure compliance and adherence to the Association’s policies, procedures, internal systems, structures, standards, and controls to improve the quality of service;
• Enforce operational risk requirements including audit reports recommendations;
• Always keep an up-to-date and accurate membership register;
• Ensure timely invoicing and annual subscription by members;
• Review and approve payments as per approved policies, procedures, and set standards;
• Ensure optimal resource allocation/utilization in the Association activities and programs;
• Ensure compliance with all laws, regulations, and statutory requirements by regulatory bodies;
• Develop and sustain positive and proactive relationships with key education and industry stakeholders across the country;
• Always manage and maintain an accurate register of the Association’s assets;
• General office administration e.g. cleanliness, security, environment, etc;  
• Any other lawful duties as may be assigned from time to time.

Qualifications:

Appointment to the position shall be made from persons who: 

• A Bachelor’s degree in Business related field or its equivalent from a recognized university
• CPA (K) or its equivalent
• 5 years of practical experience in a vibrant industry association in a management position
• Membership in a recognized professional body advantage will be an added advantage
• Proficient in Microsoft office suite

Key attributes/skills

• Excellent communication skills- strong written & oral skills
• Good analytical and problem-solving skills;
• High level of independence and integrity;
• Negotiation and coordination skills
• Ability to coordinate the efforts of a large team of diverse creative employees
• Excellent interpersonal and networking skills
• Proficient in Microsoft office suite