Jobs at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy in the Enterprise Sales & Retention - Corporate & Public Department within the Enterprise Business Unit Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager- Multinationals (MNCs) – Large Enterprise & Public, the position holder will manage a team of Account Relationship Managers. The key objective is to coordinate team in driving segment propositions and business revenues to exceed targets. This will be through acquisition and retention of baseline under their management.

Job Requirement

• Identify growth prospects and specific opportunities in the sector
• Craft strategic plans for sector penetration and guide sector team on tactical plan execution
• Supervise the development of a sales pipeline for the sector
• Identify growth opportunities and up-selling and cross – selling potential within the assigned sector.
• Direct management of a maximum of five Key accounts in the sector
• Provide leadership for customers in understanding segments requirements and recommend relevant segment propositions to achieve those goals
• Supervise development and executions of customer ring fencing strategies
• Develop strong relationships with customers at CxO to maintain ongoing revenue stream
• Manage all customer escalations with relevant stakeholder in the organization and ensure closure
• Participate in developing responsive propositions in conjunction with segments/Tribe team
• Develop customer value propositions and presentations
• Ensure all accounts are managed through Vodafone Way of Selling model
• Review and interrogate sales reports of Account Managers
• Coach, mentor and develop the ARMs within the sector
• Weekly reports on sector performance and submission of sector plans on immediate sales and pipeline outlook in the vertical review.
• Enforce real time use of Sales systems (Faneli etc.) by ARM

 QUALIFICATIONS

• A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
• 4-5 years working experience managing key accounts in a B2B environment
• Strong relationship building skills preferably from a major blue-chip company
• Ability to inspire and manage a sales team
• New business development skills with keen focus on Internet of Thing and ICT solutions          
• Demonstrate ability to deliver results i.e., meet and surpass targets

Last Date to Apply: Apr 6, 2022

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DESCRIPTION 

We are pleased to announce the following vacancy for Engineer – VAS Products Development in the Digital IT within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Manager – VAS Product Development, the position holder shall develop and integrate VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.

Responsibilities

• Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
• Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
• Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
• Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Develop and continuously update a knowledge base of best practice for VAS products and Service development.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.

QUALIFICATIONS

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
• Software Engineering methodologies including Agile-oriented development.
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.

Last Date to Apply: Apr 7, 2022

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DESCRIPTION 

We are pleased to announce the following vacancy for Engineer – VAS Support in the Digital IT within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the VAS Support Lead, the position holder shall offer support, develop and integrate VAS Systems, Products and Services offered to Safaricom customers with the goal of delivering high quality and high service availability thresholds (99.999%). The Engineer shall ensure VAS systems operate within allowed thresholds in terms of systems availability, capacity and security conformance. VAS Systems comprise of all Value Added Services which include, but not limited to, SMSC, USSD, Content delivery platform, Voice (RBT, IVR & Media exchange), Video, Device management, Web Portal solutions and Machine Learning Platforms.

Responsibilities

• VAS Systems and Services’ diagnosis and resolution of  issues to ensure MTTR and other service availability KPIs are met.
• Device and implement Proactive ways and tools for monitoring VAS Services using Artificial Intelligence operations model(AIOPs) and Machine Learning.
• Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
• Technical reviews to implements solutions and work arounds for faults/incidents.
• Properly escalate and document unresolved service or system issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed within SLA.
• Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Develop and continuously update a knowledge base of best practice for VAS products and Service development.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.
• Proactively manage capacity and ensure VAS systems operate below 70% utilization
• Provide prompt and accurate feedback to stakeholders on assigned tasks
• Proper documentation of VAS Systems and Services to enhance Visibility, End to End Monitoring and Empowerment of First and Second Line Teams.

QUALIFICATIONS

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
• Software Engineering methodologies including Agile-oriented development.
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred

Last Date to Apply: Apr 7, 2022

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DESCRIPTION

We are pleased to announce the following vacancy for Engineer – VAS System Planning & Evolution in the Digital IT within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Tech Lead – VAS System Planning & Evolution, the position holder shall develop and integrate VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. The Engineer shall ensure VAS systems operate within allowed thresholds in terms of capacity and security conformance. VAS Systems comprise of all Value Added Services which include, but not limited to, SMSC, USSD, Content delivery platform, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.

Responsibilities

• Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
• Actively participate in defining strategy, roadmaps and architecture design for the VAS Systems.
• Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
• Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Develop and continuously update a knowledge base of best practice for VAS products and Service development.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.
• Proactively manage capacity and ensure VAS systems operate below 70% utilization.

QUALIFICATIONS

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
• Software Engineering methodologies including Agile-oriented development.
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred

Last Date to Apply: Apr 7, 2022

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DESCRIPTION

We are pleased to announce the following vacancy for Senior Manager – Financial Services Assurance in the Financial Services Assurance Department within Corporate Security Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Head of Business Assurance, the position holder will provide assurance to the business on billing and revenue reporting of M-PESA and other products and services within Financial Services. This will be achieved by ensuring end to end assurance for all existing and new products and services within Financial Services.

Responsibilities

• Build a robust Financial Services assurance model to improve revenue management controls including new revenue growth areas.
• Oversee the functions of Financial Service Assurance that include M-PESA billing assurance, M-PESA airtime distribution, M-PESA commission and e-vale assurance.
• Advice the organization on any potential risks that may hinder the reputation, safety, security, existence and profitability or financial prosperity of the organization in relation to new and existing M-PESA products and services
• Ensure that all M-PESA tariffs, ands, rating and billing systems are accurately set up and are aligned with the approved business rules to ensure minimal revenue loss.
• Ensure completeness and accuracy of M-PESA balances through balance monitoring checks.
• Ensure accuracy of the M-PESA E-value balances through reconciliations between the E-value and M-PESA trust account balance.
• Manage the development of appropriate processes and procedures that will ensure all M-PESA revenue streams are tracked and any deviations in revenues are explained.
• Provide assurance on M-PESA commissions, through performing an end to end reconciliation of all commissions rolled up and paid both per agent and commission type.
• Provide assurance on the M-PESA commission arbitrage and ensure accuracy in any claw back computation
• Provide assurance on M-PESA archived funds following churned/ deleted customers.
• Ensure all Financial Services products & promotion are assured through conducting comprehensive risk assessments
• Provide Revenue Assurance support for M-PESA related system upgrades/expansions
• Continuously review the operating environment within M-PESA to identify new and emerging risks and advise the organization on the various means to mitigate the identified risks
• Take leadership of internal and external audit and follow up implementation on Team central
• Support revenue assurance team by creating and sustaining a cultural environment for the function shaped by the Safaricom way of leadership
• Lead and manage the Financial Services assurance team, ensuring the team have clear priorities and direction and remain motivated by providing inspirational leadership and coachin
• Increase the employee engagement index for the revenue assurance team in line with mission.

 
QUALIFICATIONS

• A graduate with a degree in Economics, Commerce, Engineering or IT.
• Professional certification in Auditing, accounting, risk management or information systems will be added advantage
• Relevant post-graduate education is an added advantage
• Have at least 5 to 7 years’ experience in Assurance, Risk Management and/or management of business process improvement
• Ability to analyze significant amounts of data and information and distill it to the key points that help senior management analyze risk in a given situation.
• Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.
• Have strong business acumen and highly developed commercial experience
• Experience in strategic decision making
• Highly developed interpersonal and communication skills
• High level experience and skills working with stakeholders

Last Date to Apply: Apr 5, 2022

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DESCRIPTION
 
We are pleased to announce the following vacancy for Manager – Market Regulation within Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Senior Manager – Public Policy and Market Regulation the role holder will provide Safaricom with skilled and professional analytical and advisory services, with an emphasis on regulatory and public policy issues, handling regulatory consumer-related matters, industry engagements, policy review, research, management of interconnection and regulatory contracts and related inter-operator activities of Safaricom.

Job Responsibilities

Consumer Protection

• Provide guidance in the management of queries and disputes arising from. Regulators such as the CA, CAK, KCAA, NEMA etc and escalations from other business functions.
• Disputes from Interconnection and other regulatory agreements. Ensure all the required procedures under the agreement and regulations are observed in resolving the dispute.
• To substantively respond to consumer-related complaints from CA, CAK etc.

Product & Service Approvals

• To obtain approvals for the launch of products and services.
• Advise the business units on regulatory requirements for roll out of products and services.

Research and Analytical Support

• To conduct and document in detail research findings on issues/topics of interest to the business.
•  Compile and analyze regulatory and public policy topics of interest to inform decision making around those topics.
• Track trends in regulatory issues, and benchmark Safaricom’s position with this.
• Prepare detailed opinions on various regulatory issues, share and develop best practice methods.

Policy and Legislation Review.

• To review and advise the business on policies, bills, legislation industry codes of conduct.

Wholesale Contract

• To assist in the negotiating, drafting, review and file management of
• Interconnection agreements for national, IDD and VoIP
• Roaming and signalling contracts
• International carrier agreements
• Co-location and facility sharing agreements.
• National capacity leases

Stakeholder Management

• Maintain positive relationships between Safaricom, Regulators, National Government and other stakeholders that will assist Safaricom achieve its commercial objectives.
• Contribute in developing industry policy, legislation, guidelines and codes of practice.
• Support the public policy team in the preparation of opinions on public policy and competition matters as well as engagement with regulators and policy makers.
• Monitor and advise the business on anticipated changes in legislation affecting the telecommunication industry and how these will affect the business.
• Ensure that Safaricom is an active participant in industry consultations.
• Engage and participate actively in industry initiatives to ensure unified approach to common industry concerns for the benefit of Safaricom.
• Develop and deliver contracts for various services in the business.

QUALIFICATIONS                     

• A degree in law or a business-related field from a recognized university.
• Certification in Public Policy, Legislative drafting would be an advantage.
• A minimum of four years’ experience in an ICT company or regulatory authority
• In-depth understanding of the Kenyan ICT regulatory framework and environment
• Advanced knowledge and experience in negotiating and drafting technical contracts.
• Experience in strategic decision making
• Highly developed interpersonal and communication skills
• High level experience and skills working with stakeholders

Last Date to Apply: Apr 8, 2022

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DESCRIPTION

We are pleased to announce the following vacancy for Manager– Regulatory Compliance and Reporting within Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Senior Manager - Regulatory Compliance role holder is responsible for handling regulatory compliance and reporting. Ensure that the business is always compliant to all regulatory obligations and reporting requirements.

Job Responsibilities

• Ensure general compliance by the business to Quality of Service (QoS) requirements, License conditions and other Regulatory obligations.
• File Quarterly & Annual Compliance Returns with CA and other Regulatory Agencies.
• Support the Regulator in QoS and Inspection of facilities Audits.
• Internal Stakeholder engagement on compliance to Regulatory obligations.
• Support industry research and report on Key issues that will impact the business.
• Participate in development of national Legislation, Regulations and Policies affecting the industry.
• Undertake detailed research and benchmarking for purposes of developing Safaricom position in response to legislative and Government policy changes from time to time.
• Support Universal Service Fund implementation monitoring and engagement.
• Engage all stakeholders to ensure compliance to all Regulatory obligations and QOS.
• Ensure that Safaricom Quarterly returns are filed with CA on time and with accuracy.
• Develop Safaricom’s lobbying position on licensing, interconnection and changes in ICT Regulations.
• Engage the Authority on various regulatory issues from time to time.
• Ensure that all payments due under the operating licence, legislation, are made on time.
• Undertake detailed analysis of industry reports affecting Safaricom such as CA Quarterly and Annual Industry Reports.
• Provide feedback to management on key areas of concern, potential and other analytical outputs to guide decision making.
• Take lead in Research activities involving Safaricom from industry Regulators such as Communication Authority, Kenya Bureau of Statistics, KIPPRA and International organizations such as GSMA and International Telecommunication Union (ITU). 

Job Requirements                         

• A degree in a law or a business-related field from a recognized university.
• Advanced knowledge in Business finance, Accounting, statistics, Quantitative techniques would be an advantage.
• Experience in conducting compliance audits and reviews
• A good understanding of the Telecommunication Industry and its Regulatory environment will be an added advantage

Last Date to Apply: Apr 8, 2022