For appointment to this grade, a candidate must have:-
Served for a minimum period of eight (8) years, three (3) of which must have been in the grade of Senior Management Analyst, CSG 9 and abov
Job Purpose Statement
To manage overall end-to-end customer experience within the Group through all channels and touchpoints using well-defined standards and processes. The role oversees and leads
Responsibilities
Business Operations
Drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as w
What we are looking for
Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of computer hardware, software, and n
PURPOSE:
The Quality Assurance function is responsible for ensuring the Contact Centre representatives are adhering to Bank Standards, Procedures and Policies while offering the highest level of se
Job Purpose:
Responsible for handling customer requests, inquiries, escalating and following up as necessary, to ensure that highest standards of quality customer service are always achieved.
Ke
Job Grade: NSSF Grade 9
The officer at this level will work under the supervision of a senior officer.
Duties & Responsibilities
Specific duties and responsibilities will entail:
Reports To: BUSINESS DEVELOPMENT AND MARKETING MANAGER
JOB PURPOSE
Reporting to the Marketing and Business Development Manager, the candidate will be responsible for ensuring a positive pat
Mission Statement for the Role
To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.
Overall Responsibility
Re
Job Purpose Statement
The role is responsible for implementation of recruitment strategies, monitoring recruitment procedures, sourcing candidates, managing a team of recruiters, and identifying hi
RESPONSIBILITIES
The following are the duties you will be responsible for:
Present, promote, and sell s to existing and prospective customers
Establish, develop, and maintain positive cust
Job Requirements
Bachelors Degree Business Administration, Hospitality Management or any related course.
Attained a C+ or higher in your KCSE.
Proficient in Microsoft Office.
Customer Serv
Key Responsibilities:
Customer Interaction: Answer all incoming calls promptly and professionally, addressing customer inquiries and providing menu recommendations.
Order Management: Efficient
What you will do:
Key Responsibilities:
Customer Interaction:
Respond promptly to customer inquiries via phone, email, live chat, and social media.
Handle custome
What you will do:
Call prospective customers and take them through the various Mogo products and terms (Car financing, Logbook loans etc)
Advise prospective and current customers by answ
Responsibilities
Assists in the coordination of programme/project planning and preparation work for, typically, a medium-size and complex component of the departmental Division Branch/Units Bran
Project objectives.
The consultant will provide technical support to the regional and the ESAR countries in the following areas:
Establish/maintain country level interagency community feedback
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