Job Vacancies at United Nations High Commissioner for Refugees (UNHCR)

Duties

• Assist in the development, implementation and monitoring of a community-based protection strategy reflecting the organization's global, regional and country level protection priorities, and ensuring systematic application of participatory, rights, community-based, and gender responsive approaches in protection and solutions planning, programming and strategies. 
• Support compliance with UNHCR Age, Gender and Diversity Policy, including ensuring AGD inclusive programming, advocating for gender equality and strengthening accountability to affected populations (AAP).
• Assist with the implementation and integration of community-based corporate policies in multi-year and multi-partner protection and solutions strategies and operations plans.  
• Support the systematic application of participatory, community, rights based, and gender responsive protection approaches throughout the phases of the operations management cycle and across the work of the organisation and implement community-based GBV prevention and response as well as community-based child protection programmes. 
• Contribute to the appropriate adaptations of programmes as a result of the analysis of feedback received from persons of concern, as well as other political, social, economic and cultural developments that impact the protection environment.
• Participate in country level planning exercises and advocates for the mobilization and (re)allocation of funds to the implementation of community-based and gender responsive approaches across programmes and sectors in line with regional and country community-based protection strategies. 
• Support the establishment and management of a feedback and response system (including on PSEA) and participate in the analysis of feedback gathered through formal and informal feedback and response systems. 
• Support capacity development through training and coaching of staff in the domain of AGD, Accountability to Affected People (AAP), CBP, Gender Equality, Youth, Disability and inclusion of other Diversity elements, and mainstreaming of the CBP approach in other sectors.  
• Provide technical guidance and support to ensure data relevant to assess and monitor progress on the implementation and impact of community-based and age, gender and diversity approaches is collected and AGD-sensitive analysis of community risks and capacities is undertaken.  
• Support the consolidation of reporting on community-based protection and contributes to reporting on the protection of different AGD groups, including identification of trends and collection and dissemination of good practices. 
• Contribute to the development of partnerships with a variety of stakeholders including government institutions, UN, civil society actors, and the private sector inclusive of youth, disability, LGBTI, women rights stakeholders and other diverse groups; for the purpose of advocating for community-based approaches for the protection of displaced persons, including implementation of Outreach and communication with diverse groups. 
• For functions at a regional level, support harmonization of CBP strategies in the region and their alignment with global policies, identifies and disseminates good practices, supports exchange of expertise in the region and provides a regional level analysis of trends as well as aggregated reporting on implementation of Community-based and AGD approaches.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Community Development;   
• Human Rights;   
• Cultural Studies; 
• Social Science;
• Anthropology;  
• or other relevant field.
• (Field(s) of Education marked with an asterisk* are essential) 

Certificates and/or Licenses 

• Not specified.   

Relevant Job Experience

Essential

2-3 years experience of working in the field with direct engagement with persons of concern. Demonstrated expertise in field protection, community development, social surveys/ assessment, counselling, or related areas

Desirable

• Very good understanding of displacement and protection issues, particularly GBV prevention and response, child protection, education, gender equality, and the application of the age, gender and diversity approach. Completion of UNHCR learning programmes or specific training relevant to functions of position such as: PLP (Protection Learning Programme), OMLP (Operations Management Learning Programme), MMLP (Middle Management Learning Programme),  CBPLP (Community-based Protection Learning Programme), CBP e-Learning, and Gender Equality e-learning. Experience in project management, and strategy development and implementation.

Functional Skills 

• PR-Age, Gender and Diversity (AGD)
• PR-Protection-related guidelines, standards and indicators
• TR-Training Virtual and face to face
• MG-Team building (development/facilitation)
• PR-Community-based Protection Planning, implementing and analysing surveys/assessments
• PR-Community-based Protection Coordination and project management
• PR-Community-based Protection Principles and methodologies
• PR-Community-based Protection Community engagement and capacity building
• PR-Accountability to Affected People Principles and Framework
• (Functional Skills marked with an asterisk* are essential) 

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The incumbent's primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring and enforcing procedural compliance, integrity and quality of case submissions, and ensure progress against targets. He/she contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR The role may also involve managerial responsibilities in supervising staff and affiliate workforce.

Duties

• Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals. 
• Monitor activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders. 
• Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery. 
• Manage a process to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR's resettlement and complementary pathways policies and procedures. 
• Promote and monitor the implementation of UNHCR's global resettlement and complementary pathways policies, procedures and guidelines in the AOR. 
• Provide guidance and advice on policies, protection standards and procedures for resettlement and complementary pathways. 
• Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards.  
• Promote and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular. 
•  Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards. 
• Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways.
• Assist selection missions by resettlement countries to the region/country operations. ;
• Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways. ;
• Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices. ;
• Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS. ;
• Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR. ; 
• Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses. 
• Ensure that resettlement and complementary pathways activities are reflected in the country operations plans, the protection and solutions strategies in line with the regional strategy. 
• Contribute to comprehensive protection and solutions strategies in the country operation or region.

For jobs in the Regional Bureaux only:

• Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways. 
• Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance. 
• Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities. 
• Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations  in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection at Headquarters.
• Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region. 
• Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the Division of International Protection for external publications.
• Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required.
• Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Political Science;
• Social Sciences;
• International Law;
• Law;
• International Public Law;
• International Refugee Law;
• International Human Rights Law;
• Refugee and Forced Migration International Relations;  or other relevant field. 

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The Executive Assistant works closely with the senior management support team, and may supervise staff in the team. He/she also assumes a coordination role within the structure.

Duties
Monitor, screen, respond to and distribute incoming communications to the supervisor to identify priority matters that need to be addressed by the supervisor and propose actions; analyse supporting documentation and summarize most relevant points for the supervisor; ensure that appropriate action is taken by responsible senior managers on matters brought to the attention of the supervisor.
Contribute to the management and maintenance of the supervisor's schedules, appointments, correspondence and missions with support of the Principal Secretary if relevant. Follow-up on policies and instructions presented by the supervisor. Keep the supervisor aware of relevant developments in UNHCR and of policy issues directly related to UNHCR or other matters of interest under the broader UN system.
Assist the supervisor in the preparation of statements, situation reports, and briefing notes that represent UNHCR's overall policies and which highlight specific areas of concern. Propose and draft correspondence for the supervisor, also with regard to regular reporting to the High Commissioner. Ensure coordination and compilation of inputs to key reports and documents.
Confer with senior managers in the Bureau, Division, or Country Operation to secure timely and authoritative information relevant to matters requiring action, decisions, or the signature of the supervisor. 
Arrange and coordinate meetings.
Ensure that the supervisor is prepared for meetings and missions by drafting talking points, researching relevant information, and establishing internal and external contacts on the subject matters to be discussed.
Accompany the supervisor to meetings and missions where relevant, in order to prepare notes on the discussions, and minutes of meetings. Track progress on agreed issues, follow-up with focal points on deadlines, commitments made, actions taken, and coordination of collection and submission of reports and requests for information.
Ensure flow of information within the office by disseminating relevant communications to senior managers and all staff in the office as required; 
Support the supervisor in efforts to raise UNHCR profile and cater to its concerns within the context of the broader United Nations system.
As part of a continuous effort to improve the flow of useful information, coordinate with other services, units, etc. in UNHCR to implement systems, policies, procedures, or instruments to improve the process of executive information management.
Work with the supervisor in developing, reviewing, and proposing new policies and practices, or adaptations to existing ones.  Monitor development and implementation of these policies and practices. 
Ensure that high-level visitors are appropriately addressed, that they receive background information as necessary, and that protocol is respected.
Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Social Sciences;    Political Science;   Business Administration;   International Relations;
• or other relevant field.
   

Relevant Job Experience

Essential

• 6 years of progressively responsible, coordination, administrative or operational experience

Desirable:

• Good knowledge of the UNHCR operations in general

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The Head of Unit (Investigation), Nairobi, Kenya is responsible for the overall management of the Unit, under the supervision of the Head of Service (Investigation), Geneva.  The incumbent of this post will also carry out investigations as assigned to him/her, and will report to the latter on all matters.  

The incumbent will also liaise with the staff of the operations in the region in the implementation of his/her functions.   

FUNCTIONAL STATEMENT

Accountability 

• Cases of suspected misconduct involving UNHCR personnel, partners and other parties with whom UNHCR has a contractual arrangement (including affiliate workforce, such as an individual contractor, consultant, UN volunteer and intern, as well as personnel seconded or on loan with UNHCR from a government service or an international organization) are assessed and investigated in a timely manner.
• Effective management of the Unit, Investigations in Nairobi, including maintaining a harmonious work environment is ensured.
• Head of the Head of the Investigation Service is provided with regular status reports on the functioning of the Unit.
• The resources made available to the Unit are managed and utilized effectively.
• Implementation of systems, administrative and operational procedures as well as working arrangements are established for the efficient and timely processing and completion of investigations in the region.

Responsibility 

• Assess allegations of misconduct with a view to determining the most effective investigative approach cognizant of risks to staff and operations, and develop investigation plans and methodologies to gather evidence and establish facts. Enter data into I-Sight database as required.
• Conduct investigations into allegations of misconduct as assigned in accordance with the Investigation guidelines and UN/UNHCR policies, undertaking field missions when required.  This may involve gathering evidence from available sources including electronic and e-mail records, interviewing witnesses and subjects as well as interaction at all levels with external actors.
• In coordination and compliance with due process requirements, conduct investigations with sensitivity ensuring confidentiality and accuracy of evidence gathered and impartiality of conclusions reached.
• Gather and analyse physical evidence, including forensic evidence and establish facts.
• Prepare reports based on the available evidence and the investigation findings such as Investigation Reports in cases of misconduct; Closure Reports where no misconduct has been established; and Management Implication reports on systemic issues identified during the investigation.
• Liaise with different units within UNHCR; e.g. DHR, Ethics Office, Staff Welfare, DIST, FSS etc., in relation to the intake assessment function.
• Provide advice and guidance to staff members on how to report misconduct and, as may be required, how to assist in conducting preliminary assessments/ investigations.
• Review audit, evaluation and inspection reports and other sources of information as may be required to understand the operational context and the potential investigation environment.
• Act as focal point for specific areas of expertise / typology of investigation as may be delegated by Head of Service (Investigation).
• Provide advice and guidance to the team in Nairobi on all investigation issues.
• Manage and oversee the effective utilization of the resources made available to the Unit.
• Establish and oversee the implementation of systems, administrative and operational procedures and working arrangements for the efficient and timely processing and completion of investigations in the region in line with established procedures within the Investigation Service.
• Assist the Head of the Investigation Service in the overall management of oversight assignments in the region, making sure that they are carried out in support of the Organization¿s enterprise risk management.
• Ensure that effective follow-up of recommendations takes place, through established systems and procedures for compliance monitoring and reporting, and dealing with cases of non-compliance.
• Assess the training needs of Investigation staff based in Nairobi and make, as appropriate, proposals to the Head of Service.
• Mentor, advise and manage Investigation personnel based in Nairobi through regular performance appraisals and coaching.
• Play an active role in ensuring that appropriate security measures and evacuation plans are in place to protect Investigation staff based in Nairobi; and that security guidelines and procedures as outlined by the Designated Official and UNDSS are complied with.
• Liaise with the Regional Service Center in Nairobi and other regional entities in the region, as well as with field offices, as required for the proper conduct of investigations and other oversight exercises.
• Perform any other tasks in the interest of UNHCR as requested by the Head of the Investigation Service or the Inspector General (e.g. participate in inquires, ad hoc inspections or investigations).

Authority 

• Decide on interviews and other investigative steps to be conducted during the course of investigations.
• Decide on the appropriate, forensically and legally sound use of investigation tools, techniques and methods to be applied during the course of investigations.
• Have access to any UNHCR document, site and property related to ongoing investigations.
• Decide to refer cases where the allegations are founded, to the Head of the Investigation Service.
• Approve administrative and operational procedures, SOPs and other working arrangements that will facilitate and improve the work of the IGO Unit.
• Represent the Investigation Service in relevant fora in the region, as requested by the Head of the Investigation Service.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• Graduate degree (equivalent of a Master's) in Law, Criminology, Public Administration, or related subject bearing on the conduct of investigations in administrative law contexts plus minimum 11 years of progressively responsible experience in the field of investigations,   including proven experience in the field of Sexual Exploitation and Abuse, Sexual Harassment and forensic audit and/or fraud examination.  Of these 11 years, at least 8 years in an international environment and 5 years within the UN/UNHCR. Undergraduate degree (equivalent of a BA/BS) plus 12 years or Doctorate degree (equivalent of a PhD) plus 10 years of previous relevant work experience may also be accepted. 
• Formal professional qualification in investigation work
• Solid knowledge of the UN internal justice system. Proven experience in the conduct of administrative investigations in an international setting.
• Good knowledge in using modern forensic tools.  Good working knowledge of UNHCR¿s structure, organization and modus operandi, in particular as these relate to operations and human resource management.  Proven ability to work under pressure, produce rapid results and exercise tact, discretion and sensitivity in communications and interaction with staff at all levels and from all cultural backgrounds.
• Demonstrated mastery of management practices, standards and processes. 
• Proven ability in analytical and creative thinking and in devising rapid solutions to problems of management and policy development. 
• Strong communication and interpersonal skills and the ability to deal with staff and other interlocutors of different cultural and educational backgrounds. 
• Ability to communicate clearly and effectively, both orally and in writing, including the preparation of clear and concise reports.
• Demonstrated high ethical and professional standards. 
• Demonstrated skills as a team builder and team player. 
• Excellent knowledge of English (written/oral/comprehension).

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Field experience with UNHCR or a similar field-oriented organization.
• Experience from investigation functions in the UN system.
• Experience of conducting investigations in the Africa region.
• Working knowledge of French.

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The Human Resources Officer is usually supervised by Head of Office, or Senior HR Officer in a Country Operation, or the most senior HR staff in a Regional Bureau. She/he supervises HR Professional and General Service staff.

The incumbent maintains a direct working relationship with a number of functions across the Division of Human Resources (DHR). For positions in Bureaux or Country Operations, the incumbent also works closely with the Senior HR Partner, the Senior Medical Officer and Senior Staff counsellor for his/her region.
He/she also maintains contact and close cooperation with other UN agencies in the region or country and represent UNHCR in the working groups/task forces within country/regional UN inter-agency mechanisms.  

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

Strategic workforce advice and operational support:

• Engage with management to understand priorities, and provide advice and solutions on all aspects of HR in line with delegated HR authorities.
• Support HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
• Plan and implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.

Assignments and Talent Acquisition:

• Manage the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, ensuring compliance with UNHCR rules and procedures, and providing advice to managers where required.
• Set up and run (Regional) Assignments Committee. 
• Conduct outreach campaigns to attract diverse applicants. Ensure proper consideration is given to all applicants without discrimination.
• Analyse, track and report on recruitment and assignments trends for management, including efforts to reach gender parity.
• Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
• Advice to managers and staff, and contribution to an inclusive work environment:
• Build dialog and outreach with staff to provide support with their queries; and also promote dialog between staff and management to help find solutions to HR-related issues.
• Be proactive in identifying issues, themes and patterns affecting the workforce¿s health and welfare, including sexual harassment and abuse of authority.
• Ensure that  on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues; Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce's rights and obligations.

HR policies and inter-agency:

• Enforce compliance with UNHCR¿s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
• Participate in a network among HR staff members in the region in order to harmonize implementation of HR policies and initiatives, collect field insights to inform the development of DHR policies and activities; identify and share HR best practices, also through contacts with other UN agencies.

Duty of Care:

• Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior Medical Officer. 
• Support the development and implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR¿s workforce. Promote work/life balance and flexible working arrangements with managers and staff.
• For positions in Regional Bureaux only:
• In the absence of a Senior Talent Development Officer in the Bureau:
• Implement a talent development and sourcing strategy for UNHCR workforce in the region, in line with UNHCR's needs and staff members' career planning.
• Equip HR teams and Managers in the region with skills on people management and tools related to talent development, career guidance and performance management. 
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P3/NOC 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Human Resources Management;  
•  Human Resource Development;  
• Personnel Administration;                        
• Business Administration;   or other relevant field.

Certificates and/or Licenses 

• UNHCR HR certification;  

Relevant Job Experience

Essential

• Experience working in Human Resources. UNHCR HR certification is a plus. Sound knowledge of general HR policies, processes and systems.

Desirable

• Proven ability to identify and implement successful business related HR interventions. Experience in some of the following areas: HR administration, workforce planning, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings. Experience working with the United Nations. Experience working in a multi-cultural setting.

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The SRIMO coordinates closely with registration operations, Bureau and advises on identity management of POCs, and will support, monitor and advise on registration or enrolment-related activities, whether conducted by UNHCR, partners or Governments. S/he is responsible for ensuring that registration/enrolment activities in the region/ country follow global registration and identity management practices, policies, standards and guidance and will also advocate for the strengthening of human resource capacity building in the areas of registration, identity management and digital identity. The position supports the operationalization of identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States¿ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government¿s civil registries. The incumbent will also ensure that identity management systems and practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.

The incumbent will also support digital identity activities (including contributing to standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of POCs to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) whilst ensuring the appropriate protection of their privacy and personal data. The SRIMO must also ensure there is reliable data and analysis relating to POCs¿ registration, identity management and digital identification at global, regional and country levels (as appropriate) including for strategy development and monitoring and evaluation. 

The SRIMO is a key custodian of UNHCR¿s refugee registration, identity management and assistance delivery systems, which include global, regional and country applications (as relevant and applicable), biometrics systems and offline solutions. S/he supports field operations with alignment of registration and case management standard operating procedures to global refugee registration systems applications, guidance and digital identity technical standards. As delegated, the SRIMO may assist with strategy development and implementation, negotiation and discussions related to granting access to or sharing of personal data with partners and external systems. The SRIMO liaises with relevant technical counterparts on technical troubleshooting and management in refugee registration and case management systems in close coordination and collaboration with the relevant entities at country, regional and global levels. 

The SRIMO promotes the implementation and interoperability between UNHCR¿s digital registration and identification systems and third parties¿ digital identification systems, including those of governments, partner humanitarian organisations and privates sector systems, as appropriate. 

The incumbent coordinates closely with registration operations in the Field as well as other SRIMO in Bureaux and the Global Data Service to promote regional and global consistency in practices relating to registration, identity management and digital identification. The SDIRO also works closely with Government, key UN and international organizations, NGOs and partners to establish the parameters for UNHCR¿s support in registration, identity management and digital identity activities. 

Duties

• Oversee the design, implementation and monitoring of registration/enrolment, identity management and digital identity strategy/ies for populations of concern in compliance with global and regional protection and inclusion objectives and priorities, ensuring that global standards are met, and appropriate methodologies, tools and technologies are implemented. 
• Advise and provide technical support to staff on planned registration, identity management and digital identity activities. 
• Respond to field requests for technical support and capacity building in emergency and ongoing displacement situations, including development of registration, identity management and digital identity strategies, logistical planning, budgeting and resource management.
• Promote the prioritisation of registration, identity management and digital identity in operations across the region/ country during the Annual Programme Review and emergency response.
• Develop and disseminate specific operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Global Data Service in headquarters. 
• Design appropriate procedures and systems for assurance of quality registration data and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as developing processes systems for identification and prevention of registration and identity fraud.
• Provide support for maintenance of global refugee systems, including technical capacity-development and support to internal and external users, partner access management and adjudication considerations as may be required. 
• Support the country team to establish and strengthen internal digital identity, registration and identity management capacity and/or that of government counterparts to manage registration, identity management and digital identity programmes and maintain population data. 
• Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that POCs¿ identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services 
• Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs.
• Support the negotiation and operationalization with government and UN partners related to interoperability of external digital identification systems with UNHCR digital refugee registration and identity management systems. 
• In close coordination and collaboration with relevant entities at the country, regional and headquarters levels liaise and actively engage with government, humanitarian and development actors, and the private sector to promote the inclusion of refugees and asylum-seekers into host States¿ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government¿s civil registry. This can include promoting the inclusion of POCs in national development programs related to strengthening Civil Registration and Vital Statistics systems, national population register or digital identification systems. 
• Support the collection of reliable data and the availability of effective analysis relating to POCs¿ registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation. 
• Monitor, document and report on registration, identity management and digital identification activities at the regional/ country level, and report on the impact of support interventions. 
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Law;    
• Development;
• Social Sciences;   
• Information Technology (with focus on Database development, Data management and Analysis);
• Demography;   
• Geography;  
• Political Science;    
• Business Administration;
• Humanities;   
• Statistics;   or other relevant field.
• (Field(s) of Education marked with an asterisk* are essential) 

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Reporting to the Senior Risk Management and Compliance Advisor, the incumbent will support operational managers in effective risk management and compliance thereby improving risk culture and integrity in the organization.  

The incumbent shall assist in reviewing the adequacy of risk management and compliance systems, structures, procedures and capacities across the Operation, and support development and delivery of measures as appropriate for their strengthening. The incumbent will be part of a network Risk Management 2.0 practitioners and will support corporate Enterprise Risk Management (ERM) capacity to ensure coherence of approach, identify and address systemic root causes requiring a corporate-level response, and the sharing of best-practice. Compliance with relevant policies and rules in operational management constitutes a significant component of risk mitigation. Therefore, this position will include review of compliance and support to address any issues arising, with analysis of reasons for non-compliance and appropriate measures going forward. 

The incumbent will work with managers and staff to assist and build their capacities to identify and address risk and compliance issues in their areas of responsibility.

Duties

• Provide support on risk management approaches, tools and compliance issues to management and staff.
• Support the integration of risk management in operational planning and decision-making processes.
• Support the review of risks across the operation, including identification, analysis and assessment.
• Support the design and implementation of risk mitigation actions as appropriate.
• Assist the risk advisor and functional units in the operation with all aspects of risk management.
• Maintain and update the Corporate Risk Register as an active risk management tool.
• Support the coordination and delivery of relevant trainings, workshops and other capacity building initiatives relevant to risk management and compliance internally and with partners.
• Contribute to improving procedures that integrate risk management and compliance within the Operation.
• Assist in the coordination and the follow-up on the oversight entities recommendations (audit, inspection, evaluation as well as internal compliance monitoring/coordination review assignment), and take appropriate action with the operation¿s focal points to address any problems or difficulties arising from monitoring of the process.
• Undertake support missions in the operation as necessary and agreed/requested.
• Contribute to inter-agency forums and discussions related to risk management and compliance.
• Prepare/contribute relevant inputs to reports and analysis as requested.
• Access to staff and records as required to perform work.
• Represent the Senior Risk Management and Compliance Advisor as assigned.
• Assist in the review of the risk and compliance across the operation.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Business Administration;  
• Management;   
• Law;  
• Economics;
• International Relations;  
• or other relevant field.

Relevant Job Experience

Essential

• Demonstrated experience in project management. Good knowledge of UN/UNHCR regulations and policies. Good knowledge of UNHCR/UN information systems (MSRP, Focus etc.) and standard computer applications (Excel, Word, Access, Visio, etc.). Demonstrated high level of integrity, objectivity, impartiality and fairness. Very strong analysis and drafting skills. 

Desirable

• Professional qualification in accounting, audit, fraud, public administration. General specific learning/training in the fields of evaluations, risk and programme management. Knowledge of and working experience with Enterprise Risk Management frameworks.

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Under the direct supervision of the Director of the Bureau/Division, or delegated staff member, and with the functional oversight of UNHCR's Controller, the Regional Controller is responsible and accountable for guiding, monitoring, advising on, and supporting the comprehensive financial and administrative management of the offices in the region. The incumbent typically represents the Bureau/Division in all management discussions regarding financial resources. As per delegation from the Director of the Bureau/Division, the Regional Controller, as part of the Bureau's multi-functional team, analyses, advises and makes recommendations, or decisions - based on delegation - on content, prioritization, and presentation of programme, administrative, and staff budgets and on the financial and administrative operation; in full compliance with UN/UNHCR rules and regulations and in consideration of funding or donors¿ requirements. S/he will provide analysis and advice on all resource allocation and reallocation processes in particular during the annual planning and mid-term review and programme implementation. The incumbent also supervises budget, finance and project control staff, and interacts with several parts of the Organization to coordinate, monitor, guide, and assist on financial and resource management aspects based on predetermined policies, instructions, and guidelines, in coordination with UNHCR's Controller and other services and sections in the Division of Financial and Administrative Management (DFAM). The incumbent may also contact external stakeholders, such as UNHCR-funded partners, governments, or donors on financial management subjects to ensure safeguarding UNHCR's interests. In the Regional Bureaux, the incumbent is responsible for ensuring, in an effective and efficient manner which supports the Organization's Mandate, overall quality assurance and managerial support of operations, in line with the Bureau¿s 2nd line function, within the three lines of defence conceptual framework for effective control and risk management adopted by the UN system. S/he will, further, cover the full spectrum of managerial oversight, manage performance and monitor the adherence of Country Operations to UNHCR's rules and regulations, monitoring, identifying and addressing any emerging issues and risks as appropriate. The incumbent also promotes a culture that is results-oriented, efficient and based on trust and pursues measures to ensure that inclusion, gender balance and diversity are taken into due consideration in staffing, resource allocation and representation at all levels throughout the region. As a key custodian of the organization's standards of conduct, s/he will proactively establish a working environment where all personnel feel safe, heard, equipped and empowered to speak up; demonstrate no tolerance for sexism, gender inequality, discrimination of any kind, abuse of power, harassment or sexual harassment; foster ongoing dialogue on those matters; take seriously all issues of inappropriate behaviour and actions reported, whether formally or informally; and seek guidance and support as necessary to ensure that appropriate follow-up is taken, working on the basis of zero tolerance for any form of misconduct.

Duties

• Participate in the development and implementation of regional financial management objectives aligned with UNHCR's strategy.
• Monitor, guide, and support the management of all financial resources in the region including position management and project control throughout the Programme Management Cycle; following-up as required to ensure the application of policies, instructions, and best practices; the cost-effective use of resources; and the prevention, mitigation, and solution of problems and challenges.
• Monitor and guide the implementation of internal control mechanisms to prevent fraud and mismanagement, ensuring compliance with UNHCR's policies and procedures related to administrative and financial management; support internal and external audit work and verification missions in the region.
• Oversee and ensure the provision of first-line support, guidance, and capacity development to the financial and administrative staff as well as other staff with financial and administrative responsibilities.
• Support the regional annual planning for financial requirements, providing useful analysis that include, but is not limited to, past trends and future projections, reviewing and ensuring the quality, coherence, consistency, and completeness of budget submissions; making proposals for the initial allocation and subsequent reallocations of resources during the programme cycle, so that the use of available resources is prioritised and optimised.
• Review resource requirements contained in proposals to donors as part of the internal endorsement process with a view to seeking adequate coverage of all budget categories (Staff, ABOD, and Operations) considering relevant risk management aspects and funding of prioritized activities.
• Monitor and support the regional management of financial accounting, treasury as well as procurement and Cash-Based Intervention (CBI) operations as they relate to financial management, to ensure adequate application of policies, instructions, and guidelines, safeguarding UNHCR's assets.
• Support and provide financial analysis and input to reports, including the mid-year and year-end reports, Global Appeal, Global Report, reports to donors, etc. as well as specific reports requested by the Director, UNHCR's Controller, or other Headquarters units.
• Liaise with governmental, intergovernmental, and other partner entities on resource management issues with a view to ensuring smooth implementation of UNHCR's activities and represent the Organization at relevant regional internal and external meetings regarding administrative and financial management.
• Performs other duties related to financial management as required.
• Act as focal point for internal and external audit.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P5 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

Field(s) of Education 

• Business Administration;   Accounting;  Finance;    Economics; 
• or related field

Relevant Job Experience

Essential

• Work experience relevant to the function such as programme, administration, and finance at least 4 years of which should be in an international capacity. Experience in financial management, accounting, budgeting, internal control assessment, internal audit and/or external audit at regional or global level in multi-million dollar operations. Experience in the financial management of humanitarian or emergency operations in the field. Experience advising Senior management on financial management matters, including the application of finance-related policies and instructions. Experience in liaising with governmental and diplomatic authorities as well as with international institutions, and partners. Experience in statutory reporting and/or management reporting. Knowledge and understanding of UNHCR/UN rules, policies, and regulations regarding financial management. Knowledge of International Financial Reporting Standards (IFRS) OR International Public Sector Accounting Standards (IPSAS). Proven ability to identify client needs and match them to appropriate solutions. Excellent level of computer literacy in particular, experience in computerized accounting systems and software.

Desirable

• Professional qualification in accounting (CPA, CMA or CA or equivalent). Applied knowledge of UNHCR's mandate and protection principles. Exposure to UN field operations. Exposure to humanitarian operations. Working knowledge in French.

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In the Bureaux, the Protection Officer works under the direct supervision of the Senior Protection Coordinator or Senior Protection Officer. In the Field, the incumbent normally reports to the Representative, Deputy or Assistant Representative (Protection), Head of Sub Office or Senior Protection Officer as appropriate. The incumbent may have direct supervisory responsibility for protection staff whose work may include RSD, community-based protection, registration, resettlement, complementary pathways, internal displacement and education, among other areas. In HQ, the incumbent may report to a Senior Protection Officer, Chief of Section or Deputy Director and may supervise other protection staff. The incumbent acts as an advisor to senior management in, when not responsible for, designing a comprehensive protection strategy under the area of responsibility (AoR). S/he represents the Organization to authorities, UN sister agencies, partners and other stakeholders on protection policy and doctrine. The Protection Officer coordinates quality, timely and effective protection responses to the needs of populations of concern under the AoR. S/he ensures that persons of concern of all age, gender and diversity groups are involved with the Office in making decisions that affect them, whether in accessing their rights or in identifying and implementing appropriate solutions to their problems. To undertake this role effectively, the incumbent will need to build and maintain effective interfaces with other relevant teams within the operation or the Bureau (including programme; PI and external relations; IM) and with DIP, communities of concern, authorities, protection and assistance partners as well as a broader network of stakeholders who can contribute to enhancing protection and achieving solutions.

Duties

• Provide technical guidance and support to UNHCR and partners on all protection related issues.
• Stay abreast of and report as relevant on legal political, social, economic and cultural developments that have an impact on the protection environment.
• Engage relevant national authorities and structures in identifying and expanding opportunities in view of developing or strengthening national asylum/RSD systems.  
• Facilitate a consultative process with government counterparts, partners and persons of concern to develop and implement a comprehensive protection and solutions strategy addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, persons of diverse sexual orientation and/or gender identities (LGBTI persons), persons living with HIV/AIDS; gender equality and Gender Based Violence (GBV) priorities with regard to these persons.
• In operations applying the Cluster Approach, seek to ensure the response of the Protection Cluster is grounded in a strategy which covers all assessed and prioritized protection needs of the affected populations.  
• Support senior management to ensure the protection strategy is fully integrated into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team's common humanitarian response plan where applicable, as well as with the implementation of the Global Compact on Refugees and the Three Year Strategy on Resettlement and Complementary Pathways.
• Promote relevant International, Regional and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct and ensure that all sectors and /or in clusters in applicable operations fulfil their responsibilities in mainstreaming protection.
• Promote the implementation of the AGD policy, including UNHCR's updated commitments to women and girls, and, design, deliver I and monitor programmes on an AGD basis to address identified protection needs.
• Develop, implement and monitor community-based protection strategies and ensure systematic application and integration of participatory and community-based approaches in protection and solutions planning, programming and strategies. 
• Support the establishment of feedback and response systems and the incorporation of feedback received from persons of concern into programme design and adaptation.  
• Support the operation to develop and implement robust prevention, identification, and responses to fraud within protection processes and procedures, including registration, RSD, resettlement and complementary pathways, ensuring the integrity of interventions across all protection activities.
• Assist UNHCR management at country level to comply with polices and commitment on Protection from Sexual Exploitation and Abuse measures.
• Oversee and manage individual protection cases including those on GBV and child protection.
• Provide legal advice and guidance on protection issues to internal and external interlocutors; ensure legal assistance is accessible to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documents to persons of concern (including women and others in need of civil documentation, in particular birth certificates).
• As designated Data Protection Focal Point, assist the data controller in carrying out his or her responsibilities regarding the Data Protection Policy (7.2 DPP).
• Oversee and undertake eligibility and status determination within the AoR ensuring compliance with UNHCR procedural standards and international protection principles.
• Promote and implement effective strategies and measures to identify, prevent and reduce statelessness within the AoR.
• Contribute to the development and implementation of an education plan as part of protection strategy within the AoR as relevant.
• Contribute to the development and implementation of a child protection plan as part of the protection strategy within the AoR ensuring programmes use a child protection systems approach.
• Monitor, and intervene in cases of refoulement, expulsion and other protection incidents through working relations with governments and other partners.   
• Work to safeguard the rights of persons of concern in the context of mixed movements as relevant.
• Coordinate the preparation of, implement and oversee Standard Operating Procedures (SOPs) for all protection/solutions activities.
• Ensure that durable solutions through voluntary repatriation, local integration and where appropriate, resettlement and complementary pathways are sought and provided to the largest possible number of persons of concern, including undertaking and/or overseeing resettlement and complementary pathways activities.
• Contribute to the coordination of the design, implementation and evaluation of protection related programming with implementing and operational partners.
• Contribute to and facilitate a programme of results-based advocacy through a consultative process with sectorial and/or cluster partners.
• Ensure that the Protection Sector or Cluster has an effective information management component which: provides disaggregated data on populations of concern and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery.  
• Build the protection capacity of national and local government, partners and civil society to assume their responsibilities vis-à-vis all persons of concern through protection training, mainstreaming and related activities.
• Coordinate capacity-building initiatives for communities and individuals to assert their rights.
• Advise and capacitate national authorities, relevant institutions and civil society to strengthen legislation and status determination procedures and mechanisms.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Law; International Law;   International Refugee Law;
• International Human Rights Law;  International Humanitarian Law;
• Refugee and Forced Migration Studies; Political Sciences
• or other relevant field.

Certificates and/or Licenses 

• Protection Learning Programme
• RSD- Resettlement Learning Programme 
• (Certificates and Licenses marked with an asterisk* are essential) 

Relevant Job Experience

Essential

• Minimum 4 years of relevant professional experience in the area of refugee protection, internal displacement, human rights or international humanitarian law, including experience in working directly with Field Offices. Good knowledge of International Refugee and Human Rights Law and ability to apply the relevant legal principles. Excellent legal research, analytical skills and drafting.

Desirable

• Diverse field experience. Good IT skills including database management skills

go to method of application »

In the Bureaux, the Protection Officer works under the direct supervision of the Senior Protection Coordinator or Senior Protection Officer. In the Field, the incumbent normally reports to the Representative, Deputy or Assistant Representative (Protection), Head of Sub Office or Senior Protection Officer as appropriate. The incumbent may have direct supervisory responsibility for protection staff whose work may include RSD, community-based protection, registration, resettlement, complementary pathways, internal displacement and education, among other areas. In HQ, the incumbent may report to a Senior Protection Officer, Chief of Section or Deputy Director and may supervise other protection staff. The incumbent acts as an advisor to senior management in, when not responsible for, designing a comprehensive protection strategy under the area of responsibility (AoR). S/he represents the Organization to authorities, UN sister agencies, partners and other stakeholders on protection policy and doctrine. The Protection Officer coordinates quality, timely and effective protection responses to the needs of populations of concern under the AoR. S/he ensures that persons of concern of all age, gender and diversity groups are involved with the Office in making decisions that affect them, whether in accessing their rights or in identifying and implementing appropriate solutions to their problems. To undertake this role effectively, the incumbent will need to build and maintain effective interfaces with other relevant teams within the operation or the Bureau (including programme; PI and external relations; IM) and with DIP, communities of concern, authorities, protection and assistance partners as well as a broader network of stakeholders who can contribute to enhancing protection and achieving solutions.

Duties

• Provide technical guidance and support to UNHCR and partners on all protection related issues.
• Stay abreast of and report as relevant on legal political, social, economic and cultural developments that have an impact on the protection environment.
• Engage relevant national authorities and structures in identifying and expanding opportunities in view of developing or strengthening national asylum/RSD systems.  
• Facilitate a consultative process with government counterparts, partners and persons of concern to develop and implement a comprehensive protection and solutions strategy addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, persons of diverse sexual orientation and/or gender identities (LGBTI persons), persons living with HIV/AIDS; gender equality and Gender Based Violence (GBV) priorities with regard to these persons.
• In operations applying the Cluster Approach, seek to ensure the response of the Protection Cluster is grounded in a strategy which covers all assessed and prioritized protection needs of the affected populations.  
• Support senior management to ensure the protection strategy is fully integrated into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team's common humanitarian response plan where applicable, as well as with the implementation of the Global Compact on Refugees and the Three Year Strategy on Resettlement and Complementary Pathways.
• Promote relevant International, Regional and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct and ensure that all sectors and /or in clusters in applicable operations fulfil their responsibilities in mainstreaming protection.
• Promote the implementation of the AGD policy, including UNHCR's updated commitments to women and girls, and, design, deliver I and monitor programmes on an AGD basis to address identified protection needs.
• Develop, implement and monitor community-based protection strategies and ensure systematic application and integration of participatory and community-based approaches in protection and solutions planning, programming and strategies. 
• Support the establishment of feedback and response systems and the incorporation of feedback received from persons of concern into programme design and adaptation.  
• Support the operation to develop and implement robust prevention, identification, and responses to fraud within protection processes and procedures, including registration, RSD, resettlement and complementary pathways, ensuring the integrity of interventions across all protection activities.
• Assist UNHCR management at country level to comply with polices and commitment on Protection from Sexual Exploitation and Abuse measures.
• Oversee and manage individual protection cases including those on GBV and child protection.
• Provide legal advice and guidance on protection issues to internal and external interlocutors; ensure legal assistance is accessible to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documents to persons of concern (including women and others in need of civil documentation, in particular birth certificates).
• As designated Data Protection Focal Point, assist the data controller in carrying out his or her responsibilities regarding the Data Protection Policy (7.2 DPP).
• Oversee and undertake eligibility and status determination within the AoR ensuring compliance with UNHCR procedural standards and international protection principles.
• Promote and implement effective strategies and measures to identify, prevent and reduce statelessness within the AoR.
• Contribute to the development and implementation of an education plan as part of protection strategy within the AoR as relevant.
• Contribute to the development and implementation of a child protection plan as part of the protection strategy within the AoR ensuring programmes use a child protection systems approach.
• Monitor, and intervene in cases of refoulement, expulsion and other protection incidents through working relations with governments and other partners.   
• Work to safeguard the rights of persons of concern in the context of mixed movements as relevant.
• Coordinate the preparation of, implement and oversee Standard Operating Procedures (SOPs) for all protection/solutions activities.
• Ensure that durable solutions through voluntary repatriation, local integration and where appropriate, resettlement and complementary pathways are sought and provided to the largest possible number of persons of concern, including undertaking and/or overseeing resettlement and complementary pathways activities.
• Contribute to the coordination of the design, implementation and evaluation of protection related programming with implementing and operational partners.
• Contribute to and facilitate a programme of results-based advocacy through a consultative process with sectorial and/or cluster partners.
• Ensure that the Protection Sector or Cluster has an effective information management component which: provides disaggregated data on populations of concern and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery.  
• Build the protection capacity of national and local government, partners and civil society to assume their responsibilities vis-à-vis all persons of concern through protection training, mainstreaming and related activities.
• Coordinate capacity-building initiatives for communities and individuals to assert their rights.
• Advise and capacitate national authorities, relevant institutions and civil society to strengthen legislation and status determination procedures and mechanisms.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education 

• Law; International Law;   International Refugee Law;
• International Human Rights Law;  International Humanitarian Law;
• Refugee and Forced Migration Studies; Political Sciences
• or other relevant field.

Certificates and/or Licenses 

• Protection Learning Programme
• RSD- Resettlement Learning Programme 
• (Certificates and Licenses marked with an asterisk* are essential) 

Relevant Job Experience

Essential

• Minimum 4 years of relevant professional experience in the area of refugee protection, internal displacement, human rights or international humanitarian law, including experience in working directly with Field Offices. Good knowledge of International Refugee and Human Rights Law and ability to apply the relevant legal principles. Excellent legal research, analytical skills and drafting.

Desirable

• Diverse field experience. Good IT skills including database management skills

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The Senior Legal Officer (SLO) position is located either at Headquarters (within the Division of International Protection) or in a Regional Bureau or in a Country Office and reports to the Deputy Director or Head of Protection Service or Representative or Deputy Representative, as appropriate. The incumbent has direct supervisory responsibility for legal and protection staff. Responsibilities and accountabilities may include inter alia: statelessness, the Global Compact on Refugees commitments, age, gender, diversity (AGD) and accountability to affected populations (AAP) through community-based protection, child protection, sexual and gender-based violence (SGBV) prevention and response, gender equality, disability inclusion, youth empowerment, registration, human rights standards integration national legislation, judicial engagement, internal displacement, mixed movements, and climate-related displacement, S/he contributes to designing a comprehensive legal strategy and response related to the protection of refugees and other persons of concern and represents the organization in contacts with national and/or regional authorities and officials, UN sister entities, other intergovernmental organisations, non-governmental organisations, embassies and academic institutions that can contribute to enhancing protection and achieving solutions which reflect international legal principles. The incumbent will also build networks with external legal experts and lawyers, high level government officials, and activists to advocate for, promote, develop and/or defend UNHCR's views and positions, and will represent UNHCR in senior level legal and policy fora. If based in a Regional Bureau or Country operation, the SLO works in close collaboration with the Division of International Protection.

Duties

• Contribute to the development of a coherent legal strategy within the Area of Responsibility (AoR).
• Develop background and general policy and legal positions. 
• Provide legal and policy advice and guidance on the interpretation and application of international instruments ¿and regional where relevant relating to persons of concern, global protection positions and policies and, as required, on the development of situation/country-specific guidance.
• Monitor and support the development of national and/or regional laws, policies and processes, as appropriate.
• Develop and contribute to strategies at the regional and country level, including on legislative and judicial engagement and UN human rights mechanisms ¿ and/or regional ones ¿ and other protection frameworks, and integrate human rights standards in protection strategies and advocacy.
• Coordinate monitoring, engage with, comment on and report on domestic legislative developments in the region/country.
• Engage with external partners and stakeholders, including governments, non-governmental organizations, international organizations, etc. on issues related to legal protection principles and related international and/or regional or national law. 
• Handle individual cases and situations raising special questions of application or interpretation of international law, refugee and human rights law.
• Organize expert and other meetings on specific issues, including preparation of background research materials.
• Gather, analyse and disseminate information on political, legal, social and economic developments which have a bearing on UNHCR¿s protection activities in the area to promote the adoption of protection policies and activities.
• Represent UNHCR in meetings and fora on legal and international protection.
• For Senior Legal Officer in Regional Bureaux and Country Operations:
•  Coordinate quality timely and effective policy and legal advocacy interventions with relevant stakeholders at regional and national levels. 
• Support country operations in identifying and taking up opportunities to influence legislative, institutional and judicial processes in relation to asylum, statelessness, and internal displacement, ensure quality comments are provided on draft legislation and policies and to Human Rights mechanisms, draft/review judicial interventions and engage with legal and judicial institutions as relevant. 
• Develop legal capacity of protection staff throughout the region/country through trainings and regional workshops and consultations, promote reviews and evaluations across relevant legal areas, document and disseminate good practices. 
• Develop project proposals and project implementation in the relevant AoR. 
• Support, monitor and review regional and country programming for protection, from planning to evaluation and advocate for adequate resource allocations. 
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Law;  International Law;  Human rights or refugee law;  or other relevant field

Certificates and/or Licenses 

• Protection Learning Programme, Management Learning Programme;

Relevant Job Experience

Essential

• Minimum 5 years of relevant professional job experience in the area of protection, human rights and/or international humanitarian law, including experience in working directly with Field Offices. In-depth knowledge of international refugee law and human rights law and/or International humanitarian law and ability to apply the relevant legal principles, and of UNHCR's protection strategies and policies. 

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The Senior Programme Monitoring Officer may work in a field operation or as part of a Regional Bureau or in a division. The incumbent typically reports to the Assistant or Deputy Representative or the Representative or the Senior Programme Coordinator of the Bureau or other senior staff. S/he will closely coordinate and cooperate with other senior programme colleagues. S/he may receive indirect guidance from other sections and units relevant to the country programme(s) or to global quality assurance standards. UNHCR Manual, UNHCRs Results-based management and protection principles, UN and UNHCR financial/budgetary rules and regulations and UN and UNHCR wide reforms and developments globally and in a given country context will guide the work of the Senior Programme Monitoring Officer. S/he is also expected to stay abreast of the challenges posed to the country by the political context, the UN and humanitarian reform and institutional developments. S/he is expected to work closely with evaluation colleagues on the generation of evidence on UNHCR¿s performance, impact and effectiveness. The incumbent may supervise a team of both professional and support staff. Externally the incumbent acts as adviser or representative of the Organization with authority to discuss monitoring related issues and seek common ground on which to recommend solutions based on predetermined guidelines provided by higher authority. Contacts are predominantly with persons on subject matters of importance to Organization's programmes (e.g. counterparts in other organizations or at working level in national Governments). The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle.

Duties

• Develop and manage the operation¿s monitoring portfolio and ensuring consistency and coherence of UNHCRs monitoring activities, in conjunction with evaluation planning:  
• Set up and manage UNHCR¿s approach, systems and tools for monitoring protection, assistance and solutions results (impact, outcomes, outputs) together with relevant teams and ensure a results based monitoring culture throughout the operation and the operations management cycle. Collaborate and work in partnership with evaluation colleagues in these areas. 
• Ensure the development of sound Theories of Change and related Results Frameworks, the measurability of multi-year protection and solutions strategies and annual plans and appropriate measurement tools and indicators. Contribute to evaluation planning for Results Frameworks.
• Ensure that monitoring system are in place, including  for projects, and that indicators are tracked and analysed and provided regularly to senior management to guide programme and management decisions.
• Guide teams in data collection methodologies, data sources, management and analysis, including qualitative and quantitative data, in close collaboration with evaluation, data and IM staff.
• Advise and ensure coherence on monitoring standards, plans, tools, indicators and resources across UNHCR and project partners and that protection and solutions principles, including age, gender and diversity and data protection, guide all monitoring actions.
• Provide advice to senior management on monitoring findings and possible course-correcting actions, keep track of management decisions and follow-up actions and communicate monitoring findings to key stakeholders. Partner with evaluation colleagues where possible to ensure that there is coherence and consistency between evaluation findings and monitoring findings, and that advice to Senior Management is coordinated.
• Guide and train UNHCR and partner staff in UNHCRs results based management monitoring standards and procedures.
• Cooperate and coordinate with partners and stakeholders to facilitate coherence of monitoring approaches across multi-partner initiatives and engage in UN fora on monitoring (UNDAFs, HRP, RRP etc.), in collaboration with Evaluation colleagues.
• Establish processes to link monitoring to the operation¿s evaluation and risk management plan. 
• Guide, in partnership with Evaluation colleagues,  innovative solutions for monitoring and facilitate lessons learning within the operation, UNHCR in the region and globally, and among other stakeholders and contribute to UNHCRs global community of practice on monitoring;  
• Seek advanced technical support and collaborate with regional and headquarters monitoring and evaluation advisors/officers for overall coordination of priority monitoring activities.
• In bureaux, work with Evaluation colleagues to determine thematic areas or projects for decentralized evaluations.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• International Relations; Business Administration; Social Science; Economics or other relevant field.

Certificates and/or Licenses 

• Programme Management;  

Relevant Job Experience

Essential:

• Experience in planning, monitoring and reporting in an international development and/or humanitarian context.  
• Experience in setting up systems and rolling out monitoring frameworks.
• Experience in results-based management, including Theories of Change.
• Experience in managing a variety of internal and external stakeholders in a cross-cultural professional environment. Demonstrated experience in strategic planning processes and in coordinating and drafting strategies and plans, in particular on protection and solutions, advocacy, or partnership building.

Desirable:

• Demonstrated experience in collaborating with UN development or humanitarian actors, frameworks and coordinating mechanisms. Solid experience in working with Government and institutions. Experience in data management and statistics, including surveys and indicator management. Experience with organisational change processes. Experience with UN programming.

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The position is under the supervision of the Staff Health and Welfare Service (SHWS) in the Division of Human Resources (DHR). The Division's mission statement indicates that DHR is a strategic, trusted and innovative business partner in enabling UNHCR to protect and respond to persons of concern by attracting, motivating, retaining and developing a talented, diverse and agile workforce, while nurturing a culture of excellence, respect and wellbeing for all. The incumbent of this position supports establishment of HR strategic priorities and the reconfiguration and transformation of the Division from a largely transactional model into a strategic business partner for field operations and senior management.

Duties

• Visit the workplace and perform health risk assessments of duty stations, high risk environments. Advise on the provision of safe and healthy conditions.
• Develop and manage emergency response to complex situations.
• Successfully run travel medical services for staff on official travel/missions/emergency deployments.
• Provide occupational health and safety management. 
• Develop, implement and supervise projects and programs in line with the SH&Ws and Regional Strategic Objectives.
• Provide support with relevant UNHCR polices and standing administrative instructions, as well as promote compliance with relevant health and safety legislation.
• Manage resources: request, justify and monitor annual budget for the region, manage own human resources under his/her supervision.
• Provide first aid and emergency services in response to accidents occurring in the workplace.
• Provide surge capacity to the corporate and UN System.
• Recommend, facilitate and support emergency medical evacuations of national and international staff and dependents. 
• Consider and report on matters affecting the health, safety and welfare of persons at work.
• Assess and clear the centres for medical evacuations for UNHCR workforce and family members. 
• Review, assess and take decisions about work accommodations, fitness for work, and mobility that are based on individualized medical risk assessments.
• Implement and monitor existing health and psychosocial welfare policies.
• Access to confidential staff medical data.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education 

• Diploma of Medical Doctor (MD)

Certificates and/or Licenses 

• Certification in OHS.
• Certification in emergency medicine (PHTLS, ACLS or equivalent)

Relevant Job Experience

Essential

• Minimum 8 years of clinical practice as a Medical Doctor/ Practitioner of which at least 1-2 years should be in an international organization and/or in hardship duty stations.
• Experience in occupational health and safety and/or travel medicine and/or tropical and infectious disease, and /or emergency medicine, minimum 2 years'experience. Project design and management experience (education and competency to successfully lead and direct projects).minimum 2 years' experience.
• Training in project management and minimum 2 years' experience in implementing health related projects. Supervisory experience of other health personnel.
• Excellent communication, presentation and drafting skills. Knowledge of English and UN working language of the duty station if not English.

Desirable

• Advance Degree in occupational health/public health/community medicine/family medicine/international health. Experience in managing employee assistance programs like HIV or substance abuse or other wellbeing programmes. Demonstrated leadership and team building skills.

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The incumbent provides guidance to the Country Operations in the AoR on all protection/legal matters and accountabilities. These include: statelessness (in line with the campaign to End Statelessness by 2024), Global Compact on Refugees (GCR) commitments, age, gender, diversity (AGD) and accountability to affected populations (AAP) through community-based protection, child protection, Gender-Based Violence (GBV) prevention and response, gender equality, disability inclusion, youth empowerment, psycho-social support and PSEA, registration, asylum/refugee status determination, resettlement, local integration, voluntary repatriation, human rights standards integration, national legislation, judicial engagement, predictable and decisive engagement in situations of internal displacement and engagement in wider mixed movement and climate change/disaster-related displacement responses. The incumbent provides protection oversight and guidance to other functions in the AoR, to support protection delivery to populations of concern and to promote and gain support for UNHCR¿s protection agenda also externally. This includes ensuring that operational responses in all areas and sectors are shaped in a protection optic, mainstream protection methodologies and integrate protection safeguards and benchmarks. The incumbent works in close collaboration with the Division of International Protection, Division of Resilience and Solutions, Division of Programme Support and Management and other relevant Divisions. He/she maintains close working relations with senior protection staff in all countries in the region or all offices in the country, as appropriate, as well as regional/country-based UN sister entities, other intergovernmental organizations, non-governmental organisations, embassies, academic institutions and the media and represents the Organization on protection and legal matters. In the Regional Bureaux, the incumbent is responsible for ensuring, in an effective and efficient manner which supports the Organization¿s Mandate, overall quality assurance and managerial support of operations, in line with the Bureau¿s 2nd line function, within the three lines of defence conceptual framework for effective control and risk management adopted by the UN system. S/he will, further, cover the full spectrum of managerial oversight, manage performance and monitor the adherence of Country Operations to UNHCR¿s rules and regulations, monitoring, identifying and addressing any emerging issues and risks as appropriate. The incumbent also promotes a culture that is results-oriented, efficient and based on trust and pursues measures to ensure that inclusion, gender balance and diversity are taken into due consideration in staffing, resource allocation and representation at all levels throughout the AoR. As a key custodian of the organization¿s standards of conduct, s/he will proactively establish a working environment where all personnel feel safe, heard, equipped and empowered to speak up; demonstrate no tolerance for sexism, gender inequality, discrimination of any kind, abuse of power, harassment or sexual harassment; foster ongoing dialogue on those matters; take seriously all issues of inappropriate behaviour and actions reported, whether formally or informally; and seek guidance and support as necessary to ensure that appropriate follow-up is taken, working on the basis of zero tolerance for any form of misconduct.

Duties

• Provide guidance to the Bureau Director on all protection matters. 
• Contribute towards the development of a protection and solutions strategy in the AoR consistent with UNHCR¿s priorities and commitments; support regional and country programming for protection from planning to evaluation including contingency planning and advocate for adequate resource allocations.
• Stay abreast of political, social, economic and security developments that have an impact on the protection environment and protection delivery capacity and advise the senior management in the overall management of UNHCR¿s operations.
• Coordinate quality, timely and effective protection responses to the needs of persons of concern in the AoR including emergency responses.
• Maximize the efficiency and effectiveness of the protection service guided by common strategic, principled and practical protection objectives, working towards increased protection impact in line with the regional strategies.
• Provide legal, technical and policy advice to Country Operations or Offices under the AoR and enforce Country Operations¿ compliance with, and operationalization of, UNHCR¿s global protection policies and standards, priorities and commitments.
• Coordinate a consultative process (through Country Offices in the region, if applicable) with government counterparts, partners and persons of concern to develop and implement the protection and solutions strategies at the country level. Ensure strategies address gender equality priorities, internally displaced persons, specific protection needs of women and men, children, youth and older persons, persons with disabilities, persons of diverse sexual orientation and/or gender identity, minority groups, and person living with HIV/AIDS.
• Coordinate with partners and provide oversight to specific protection areas described above.
• Advocate with authorities and stakeholders for access to and respect for the rights of persons of concern and their access to services. 
• Support local integration objectives and well as efforts to promote social inclusion.
• Coordinate activities in the area of risk management related to Sexual Exploitation and Abuse (SEA), fraud, case-processing data protection, and human rights due diligence at country level, in consultation with relevant Divisions (as appropriate).
• Coordinate the design, implementation and evaluation of protection related programming with implementing and operational partners also in line with Agenda 2030 and the Sustainable Development Goals.

For positions in Bureaux

• Work with Country Offices in identifying and taking up opportunities to influence legislative, institutional and judicial processes in relation to asylum/RSD, statelessness and internal displacement; ensure quality comments are provided on draft legislation and policies and to Human Rights mechanisms; draft/review judicial interventions and engage with legal and judicial institutions as relevant.
• Guide and support Country Operations in the development of strategies to build and further develop national asylum/RSD systems with a view to ensuring their fairness, efficiency, adaptability and integrity.
• Support Country Operations and ensure they meet their complementary pathways objectives and resettlement quotas.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P5 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

Field(s) of Education 

• Law; International Law; Political Science; International Humanitarian Law; International Refugee Law; International Relations; or other relevant field.

Certificates and/or Licenses 

• Management Learning Programme;
• Protection Learning Programme;   

Relevant Job Experience

Essential

• Minimum 8 years of previous work experience in progressively responsible functions in an organisation or institution with a protection mandate, preferably within the UN. Thorough knowledge of International refugee law and its application; ability to analyse and advocate for the application of relevant international and regional legal instruments for the benefits of the persons under UNHCR's mandate.

Desirable

• Solid UNHCR experience from both the Field (including Hardship Duty stations) and Headquarters/Regional entities. Proven track record in emergency preparedness, response and management. Proficiency in local language(s) in the given region. Knowledge of additional UN languages.

go to method of application »

The incumbent provides guidance to the Country Operations in the AoR on all protection/legal matters and accountabilities. These include: statelessness (in line with the campaign to End Statelessness by 2024), Global Compact on Refugees (GCR) commitments, age, gender, diversity (AGD) and accountability to affected populations (AAP) through community-based protection, child protection, Gender-Based Violence (GBV) prevention and response, gender equality, disability inclusion, youth empowerment, psycho-social support and PSEA, registration, asylum/refugee status determination, resettlement, local integration, voluntary repatriation, human rights standards integration, national legislation, judicial engagement, predictable and decisive engagement in situations of internal displacement and engagement in wider mixed movement and climate change/disaster-related displacement responses. The incumbent provides protection oversight and guidance to other functions in the AoR, to support protection delivery to populations of concern and to promote and gain support for UNHCR¿s protection agenda also externally. This includes ensuring that operational responses in all areas and sectors are shaped in a protection optic, mainstream protection methodologies and integrate protection safeguards and benchmarks. The incumbent works in close collaboration with the Division of International Protection, Division of Resilience and Solutions, Division of Programme Support and Management and other relevant Divisions. He/she maintains close working relations with senior protection staff in all countries in the region or all offices in the country, as appropriate, as well as regional/country-based UN sister entities, other intergovernmental organizations, non-governmental organisations, embassies, academic institutions and the media and represents the Organization on protection and legal matters. In the Regional Bureaux, the incumbent is responsible for ensuring, in an effective and efficient manner which supports the Organization¿s Mandate, overall quality assurance and managerial support of operations, in line with the Bureau¿s 2nd line function, within the three lines of defence conceptual framework for effective control and risk management adopted by the UN system. S/he will, further, cover the full spectrum of managerial oversight, manage performance and monitor the adherence of Country Operations to UNHCR¿s rules and regulations, monitoring, identifying and addressing any emerging issues and risks as appropriate. The incumbent also promotes a culture that is results-oriented, efficient and based on trust and pursues measures to ensure that inclusion, gender balance and diversity are taken into due consideration in staffing, resource allocation and representation at all levels throughout the AoR. As a key custodian of the organization¿s standards of conduct, s/he will proactively establish a working environment where all personnel feel safe, heard, equipped and empowered to speak up; demonstrate no tolerance for sexism, gender inequality, discrimination of any kind, abuse of power, harassment or sexual harassment; foster ongoing dialogue on those matters; take seriously all issues of inappropriate behaviour and actions reported, whether formally or informally; and seek guidance and support as necessary to ensure that appropriate follow-up is taken, working on the basis of zero tolerance for any form of misconduct.

Duties

• Provide guidance to the Bureau Director on all protection matters. 
• Contribute towards the development of a protection and solutions strategy in the AoR consistent with UNHCR¿s priorities and commitments; support regional and country programming for protection from planning to evaluation including contingency planning and advocate for adequate resource allocations.
• Stay abreast of political, social, economic and security developments that have an impact on the protection environment and protection delivery capacity and advise the senior management in the overall management of UNHCR¿s operations.
• Coordinate quality, timely and effective protection responses to the needs of persons of concern in the AoR including emergency responses.
• Maximize the efficiency and effectiveness of the protection service guided by common strategic, principled and practical protection objectives, working towards increased protection impact in line with the regional strategies.
• Provide legal, technical and policy advice to Country Operations or Offices under the AoR and enforce Country Operations¿ compliance with, and operationalization of, UNHCR¿s global protection policies and standards, priorities and commitments.
• Coordinate a consultative process (through Country Offices in the region, if applicable) with government counterparts, partners and persons of concern to develop and implement the protection and solutions strategies at the country level. Ensure strategies address gender equality priorities, internally displaced persons, specific protection needs of women and men, children, youth and older persons, persons with disabilities, persons of diverse sexual orientation and/or gender identity, minority groups, and person living with HIV/AIDS.
• Coordinate with partners and provide oversight to specific protection areas described above.
• Advocate with authorities and stakeholders for access to and respect for the rights of persons of concern and their access to services. 
• Support local integration objectives and well as efforts to promote social inclusion.
• Coordinate activities in the area of risk management related to Sexual Exploitation and Abuse (SEA), fraud, case-processing data protection, and human rights due diligence at country level, in consultation with relevant Divisions (as appropriate).
• Coordinate the design, implementation and evaluation of protection related programming with implementing and operational partners also in line with Agenda 2030 and the Sustainable Development Goals.

For positions in Bureaux

• Work with Country Offices in identifying and taking up opportunities to influence legislative, institutional and judicial processes in relation to asylum/RSD, statelessness and internal displacement; ensure quality comments are provided on draft legislation and policies and to Human Rights mechanisms; draft/review judicial interventions and engage with legal and judicial institutions as relevant.
• Guide and support Country Operations in the development of strategies to build and further develop national asylum/RSD systems with a view to ensuring their fairness, efficiency, adaptability and integrity.
• Support Country Operations and ensure they meet their complementary pathways objectives and resettlement quotas.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P5 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

Field(s) of Education 

• Law; International Law; Political Science; International Humanitarian Law; International Refugee Law; International Relations; or other relevant field.

Certificates and/or Licenses 

• Management Learning Programme;
• Protection Learning Programme;   

Relevant Job Experience

Essential

• Minimum 8 years of previous work experience in progressively responsible functions in an organisation or institution with a protection mandate, preferably within the UN. Thorough knowledge of International refugee law and its application; ability to analyse and advocate for the application of relevant international and regional legal instruments for the benefits of the persons under UNHCR's mandate.

Desirable

• Solid UNHCR experience from both the Field (including Hardship Duty stations) and Headquarters/Regional entities. Proven track record in emergency preparedness, response and management. Proficiency in local language(s) in the given region. Knowledge of additional UN languages.